Overview
As a Microsoft Senior Data Center IT Support Technician (SDCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Advanced technical support
Troubleshoot and resolve complex hardware, software, operating-system, network, application and access-related problems that cannot be resolved at first-line support - Ticket and incident ownership
Take ownership of incidents from investigation through resolution, prioritise work appropriately, keep users informed and escalate issues when necessary. - Escalation point
Act as a senior technical escalation point for support staff and involve engineering, vendors or other specialist teams when required. - Device and workplace IT support
Support laptops/desktops, operating systems, peripherals, software deployment and hardware lifecycle activities. This includes device setup, management, troubleshooting and software/hardware lifecycle ownership. - Identity and access
Depending on the organisation, responsibilities can include user lifecycle, groups, roles, permissions, SSO and related identity/access administration. - Documentation and knowledge management
Create and maintain technical procedures, troubleshooting documentation and knowledge-base articles so recurring problems can be solved efficiently. - Mentoring and knowledge sharing
Support and mentor junior technicians, share technical knowledge and help improve the overall capability of the support team - IT projects and improvements
Lead or contribute to small/medium IT projects, deployments, upgrades, system changes and process improvements alongside day-to-day support, utilization and knowledge of AI technology and tools - Vendor/stakeholder coordination
Work with external support providers, DC management and internal technical teams and business functions when resolving issues or introducing IT solutions. - Embody our culture and values.
Qualifications
Required Qualifications:
- High school diploma or equivalent
- Extensive experience supporting IT equipment or related technology.
- This role requires you to be on-site. Due to limited public transport options at the location, a valid driving licence is required.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the followingPreferred Qualifications:
- Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
- Applicable certifications: CompTIA, Microsoft, Network Certifications
- Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
- Understanding, with certification preferred , in ITIL v4 Framework especially INC management and request fulfillment, asset management.
- Strong tendence to develop sustainable and scalable and efficient solutions with clear understanding of underlaying technologies or methodologies
- Identity management, structured group memberships and permission management, documentation frameworks and best practices
- Strong skills in MSFT automation tools, SharePoint design and implementation, Power BI creation
- Hardware support (printer Notebooks AVs)
- Perform and execute organization’s safety programs and policies, and compliance knowledge.
- Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
- Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.
Data Center Technicians ATR-D - The typical base pay range for this role across Germany is € 61,000.00 - € 85,100.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/germany-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Senior IT Support Technician in Frankfurt am Main Arbeitgeber: Microsoft
Microsoft ist ein hervorragender Arbeitgeber, der eine inklusive Arbeitsumgebung fördert und seinen Mitarbeitern bedeutende Wachstums- und Entwicklungsmöglichkeiten bietet. Als Datacenter Security Operations Manager haben Sie die Möglichkeit, in einem dynamischen Team zu arbeiten, das sich auf die Sicherheit von kritischen Infrastrukturen konzentriert, während Sie gleichzeitig von umfangreichen Schulungsprogrammen und einer Kultur der Zusammenarbeit profitieren. Die Position bietet nicht nur ein wettbewerbsfähiges Gehalt, sondern auch die Chance, an der Spitze der Cloud-Technologie zu stehen und einen positiven Einfluss auf Milliarden von Menschen weltweit auszuüben.
