Auf einen Blick
- Aufgaben: Entwickle und erweitere unser Servicenetzwerk in Deutschland und koordiniere Serviceaufträge.
- Unternehmen: Midea Group, ein global führendes Technologieunternehmen mit innovativen Lösungen.
- Vorteile: Internationale Arbeitsumgebung, flexible Arbeitszeiten und Weiterbildungsmöglichkeiten.
- Weitere Informationen: Reisebereitschaft innerhalb Deutschlands und ein proaktiver Arbeitsstil sind erforderlich.
- Warum dieser Job: Gestalte die Zukunft mit innovativen Technologien und einem dynamischen Team.
- Qualifikationen: Erfahrung mit Excel, CRM-Systemen und starke organisatorische Fähigkeiten.
Das prognostizierte Gehalt liegt zwischen 54000 - 66000 € pro Jahr.
- Your responsibilities
- Develop, expand, and maintain the Authorized Service Partner network in Germany.
- Identify, evaluate, and support the onboarding of new service centers, ensuring compliance with Midea standards and processes.
- Coordinate and follow up on service orders and cases across the service network.
- Act as a central interface between Technical Support, Spare Parts, Call Center, and Service Partners to ensure smooth case resolution.
- Monitor and control ASP invoicing, validating accuracy, compliance, and alignment with agreed service conditions.
- Track service performance, operational KPIs, and network efficiency.
- Prepare and deliver regular follow-up and performance reports using Excel and CRM data.
- Ensure all service cases, partner data, and documentation are properly maintained in CRM platforms.
- Support continuous improvement initiatives related to service processes and network performance.
- Conduct regular business trips within Germany to visit service partners, support network development, and perform operational follow-ups.
Your profile
- Advanced Excel skills, including reporting, data analysis, and KPI tracking.
- Proven experience working with CRM platforms and service management systems.
- Confident user of MS Office tools and digital platforms.
- Advanced Excel skills, including reporting, data analysis, and KPI tracking.
- Proven experience working with CRM platforms and service management systems.
- Confident user of MS Office tools and digital platforms.
- Strong organizational and coordination skills.
- Ability to manage multiple stakeholders and cross-functional interfaces.
- Analytical mindset with strong reporting and data interpretation skills.
- High attention to detail, especially in invoicing and operational follow-up.
- Proactive, structured, and solution-oriented working style.
- Willingness and flexibility to travel within Germany.
- German: business fluent (written and spoken) – mandatory.
- English: Advanced level (written and spoken)
What we offer
- An international work environment and agile teamwork
- A goal-oriented and collaborative organizational culture
- Flexible working hours
- Various opportunities for further training and career development
- Employee benefit programs
- Contact details
If you would like to be part of the Midea success story, please apply via our online portal with your application documents (cover letter, CV, references, salary expectations and earliest possible starting date).
About us
- MAKE YOURSELF AT HOME
- With this slogan, Midea Group has been committed to enriching households and people's lives through innovative technologies and products for over 50 years.
Through continuous development, Midea Group is now a global leading technology group in consumer electronics and air conditioning, robotics, industrial automation and logistics.
Every day more than 190,000 employees from over 200 countries develop products and solutions for the world of tomorrow.
Midea Europe Gmb H is a subsidiary of the Midea Group.
With products of the brands Toshiba, Midea, Comfee we offer surprising solutions for our customers in Europe.
Rapid growth, daily challenges and opportunities motivate our employees to help shape the Midea success story.
Service Network Coordinator (m/f/d) Arbeitgeber: Midea Europe
Midea Europe GmbH bietet eine dynamische und internationale Arbeitsumgebung, in der Teamarbeit und Zusammenarbeit großgeschrieben werden. Unsere flexible Arbeitszeitgestaltung und vielfältigen Weiterbildungsmöglichkeiten fördern die persönliche und berufliche Entwicklung unserer Mitarbeiter. Mit einer starken Unternehmenskultur, die auf Zielorientierung und Innovation basiert, sind wir bestrebt, unseren Mitarbeitern ein erfüllendes und bedeutungsvolles Arbeitsumfeld zu bieten.
