Call Center Employee - Customer Retention / Sales / Communication (m/f/d)

Call Center Employee – Customer Retention / Sales / Communication (m/f/d)

What do we offer?

• Hybrid working model with home office option
• Flexible working hours through trust-based working hours
• At some locations a subsidized canteen and various free drinks
• Modern office space with very good transport connections
• Various employee discounts for activities and products
• Employee events such as summer and winter parties, as well as workshops
• Numerous training and development opportunities
• Various health offers, such as sports and health courses

What can you expect?

• You maintain existing customer relationships
• You extend existing contracts through convincing personal contact
• You clarify the value and added value of offers and products
• You communicate with customers via inbound, outbound, e-mail, chat, and letter
• You meet customer expectations and address customer concerns

What should you bring along?

• You are fluent in French, ideally German and English as well
• You possess strong interpersonal and communication skills to build a stable relationship of trust with our customers
• You confidently use common IT tools to navigate our internal systems, analyze customer data, and quickly identify potential for customer retention
• You have a great affinity for sales and strong negotiating skills to present attractive offers
• You embody team spirit and an eloquent manner, working closely and successfully with your colleagues to achieve the company’s goals together as a team

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