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- Aufgaben: Engage with customers to maintain relationships and extend contracts through various communication channels.
- Arbeitgeber: Join a dynamic company that values employee well-being and offers a modern work environment.
- Mitarbeitervorteile: Enjoy hybrid work options, flexible hours, employee discounts, and fun events like summer parties.
- Warum dieser Job: Be part of a supportive team while making a real impact on customer satisfaction and retention.
- Gewünschte Qualifikationen: Fluent in French, strong communication skills, and a knack for sales are essential.
- Andere Informationen: Opportunities for training and health courses to enhance your personal and professional growth.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Call Center Employee for Customer Retention in France (m/f/d)
What do we offer?
- Hybrid working model with home office option
- Flexible working hours through trust-based working hours
- At some locations a subsidized canteen and various free drinks
- Modern office space with very good transport connections
- Various employee discounts for activities and products
- Employee events such as summer and winter parties, as well as workshops
- Numerous training and development opportunities
- Various health offers, such as sports and health courses
What can you expect?
- You maintain existing customer relationships
- You extend existing contracts through convincing personal contact
- You clarify the value and added value of offers and products
- You communicate with customers via inbound, outbound, e-mail, chat, and letter
- You meet customer expectations and address customer concerns
What should you bring along?
- You are fluent in French, ideally German and English as well
- You possess strong interpersonal and communication skills to build a stable relationship of trust with our customers
- You confidently use common IT tools to navigate our internal systems, analyze customer data, and quickly identify potential for customer retention
- You have a great affinity for sales and strong negotiating skills to present attractive offers
- You embody team spirit and an eloquent manner, working closely and successfully with your colleagues to achieve the company’s goals together as a team
#J-18808-Ljbffr
Call Center Employee for Customer Retention in France (m/f/d) Arbeitgeber: Migrant Affairs
Kontaktperson:
Migrant Affairs HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Call Center Employee for Customer Retention in France (m/f/d)
✨Tip Number 1
Familiarize yourself with common customer retention strategies and techniques. This will help you demonstrate your understanding of the role during the interview and show that you're proactive about improving customer relationships.
✨Tip Number 2
Practice your communication skills in French, as well as in German and English if possible. Being able to switch between languages smoothly can set you apart from other candidates and show your versatility.
✨Tip Number 3
Research StudySmarter's products and services thoroughly. Understanding what we offer will allow you to effectively communicate our value to customers and tailor your approach to their needs.
✨Tip Number 4
Showcase your team spirit by preparing examples of how you've successfully collaborated with colleagues in the past. Highlighting your ability to work well in a team will resonate with our company culture.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Call Center Employee for Customer Retention in France (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with maintaining customer relationships and extending contracts.
Highlight Language Skills: Since fluency in French is essential, emphasize your language proficiency in your CV and cover letter. If you speak German or English, mention this as well, as it adds value to your application.
Showcase Communication Skills: Demonstrate your strong interpersonal and communication skills in your application. Provide examples of how you've successfully built relationships with customers in previous roles, whether through phone, email, or chat.
Emphasize Sales Affinity: Highlight your affinity for sales and any relevant experience in negotiating or presenting offers. Use specific examples to illustrate your ability to meet customer expectations and address concerns effectively.
Wie du dich auf ein Vorstellungsgespräch bei Migrant Affairs vorbereitest
✨Show Your Communication Skills
Since the role requires strong interpersonal and communication skills, be prepared to demonstrate these during the interview. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to build trust with customers.
✨Highlight Your Sales Experience
Make sure to discuss any previous experience you have in sales or customer retention. Share specific examples of how you've successfully extended contracts or convinced customers of the value of a product, as this aligns directly with the job expectations.
✨Familiarize Yourself with IT Tools
The job requires confident use of common IT tools. Before the interview, review any relevant software or systems you’ve used in the past. Be ready to discuss how you’ve utilized technology to analyze customer data and improve retention strategies.
✨Demonstrate Team Spirit
Since teamwork is emphasized, think of examples where you collaborated effectively with colleagues to achieve a common goal. Highlighting your ability to work well in a team will show that you embody the spirit they are looking for.
