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- Aufgaben: Engage with customers through various channels and maintain strong relationships.
- Arbeitgeber: Join a dynamic team that values flexibility and employee well-being.
- Mitarbeitervorteile: Enjoy hybrid work, flexible hours, and perks like discounts and health programs.
- Warum dieser Job: Be part of a supportive culture with opportunities for growth and fun events.
- Gewünschte Qualifikationen: Fluency in French, strong communication skills, and a knack for sales are essential.
- Andere Informationen: Ideal for those who thrive in a collaborative environment and love helping customers.
Das voraussichtliche Gehalt liegt zwischen 24000 - 36000 € pro Jahr.
What do we offer?
- Hybrid working model with home office option
- Flexible working hours through trust-based working hours
- At some locations a subsidized canteen and various free drinks
- Modern office space with very good transport connections
- Various employee discounts for activities and products
- Employee events such as summer and winter parties, as well as workshops
- Numerous training and development opportunities
- Various health offers, such as sports and health courses
What can you expect?
- You maintain existing customer relationships
- You extend existing contracts through convincing personal contact
- You clarify the value and added value of offers and products
- You communicate with customers via inbound, outbound, e-mail, chat, and letter
- You meet customer expectations and address customer concerns
What should you bring along?
- You are fluent in French, ideally German and English as well
- You possess strong interpersonal and communication skills to build a stable relationship of trust with our customers
- You confidently use common IT tools to navigate our internal systems, analyze customer data, and quickly identify potential for customer retention
- You have a great affinity for sales and strong negotiating skills to present attractive offers
- You embody team spirit and an eloquent manner, working closely and successfully with your colleagues to achieve the company’s goals together as a team
#J-18808-Ljbffr
Call Center Employee (m/f/d) Arbeitgeber: Migrant Affairs
Kontaktperson:
Migrant Affairs HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Call Center Employee (m/f/d)
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you communicate effectively with customers and address their needs confidently.
✨Tip Number 2
Practice your communication skills in French, German, and English. Being fluent in these languages is crucial for building trust and rapport with our diverse customer base.
✨Tip Number 3
Showcase your sales affinity by preparing examples of how you've successfully negotiated or closed deals in the past. This will demonstrate your ability to extend contracts and meet customer expectations.
✨Tip Number 4
Highlight your teamwork experience. We value collaboration, so sharing instances where you've worked closely with colleagues to achieve goals will resonate well with us.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Call Center Employee (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Call Center Employee. Highlight your experience in maintaining customer relationships and extending contracts in your application.
Highlight Language Skills: Since fluency in French is essential, emphasize your language skills prominently in your CV and cover letter. If you also speak German and English, mention this as it adds value to your application.
Showcase Communication Skills: Demonstrate your strong interpersonal and communication skills. Provide examples of how you've successfully built trust with customers in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords related to sales affinity, negotiation skills, and teamwork to align with what the company is looking for.
Wie du dich auf ein Vorstellungsgespräch bei Migrant Affairs vorbereitest
✨Showcase Your Language Skills
Since fluency in French is a must, be prepared to demonstrate your language proficiency during the interview. If you can, switch between French, German, and English to show your versatility and comfort with multiple languages.
✨Highlight Your Communication Skills
Emphasize your strong interpersonal skills by sharing examples of how you've successfully built relationships with customers in the past. Use specific scenarios where your communication made a difference in resolving issues or enhancing customer satisfaction.
✨Demonstrate Your Sales Affinity
Prepare to discuss your experience in sales and negotiation. Share stories that illustrate your ability to present attractive offers and close deals, as this will show your potential employer that you have the right mindset for the role.
✨Familiarize Yourself with IT Tools
Since the role requires navigating internal systems and analyzing customer data, make sure to mention any relevant IT tools you are familiar with. If possible, provide examples of how you've used technology to improve customer retention or streamline processes.
