As a Vision Engineer in Customer Service, you are a key technical expert supporting customers in real production environments. Your mission is to ensure the performance, reliability and long-term stability of vision systems deployed on high-precision automated assembly lines. Through troubleshooting complex technical challenges, optimizing system performance and driving continuous improvement initiatives, you have a direct impact on productivity, product quality and customer satisfaction. Key responsabilities
Provide advanced technical support for vision systems installed at customer sites Diagnose and resolve complex issues related to optics, lighting, image acquisition, and processing Perform on-site and remote interventions to restore and optimize system performance Analyze production data and identify root causes of performance deviations Optimize existing systems in terms of robustness, repeatability, and reliability Support critical project phases at customer site (ramp-up, stabilization, external acceptance tests) Collaborate closely with Engineering teams to escalate issues and contribute to product improvements Maintain accurate and up-to-date technical documentation (configurations, parameters, software) Deliver customer training and technical knowledge transfer Contribute to continuous improvement of support processes, tools, and vision standards Core Behavioral Competencies
Technical proficiency Solution orientation Safety awareness Data integrity Goal achievement Autonomy Communication & Feedback Accountability Product & process optimization Time management Problem solving Profile
Bachelor’s or Master’s degree in Microtechnology, Automation, Industrial IT, or equivalent Proven experience in industrial vision systems or automated equipment Knowledge of Cognex, Keyence, or similar solutions is a strong asset Experience in customer support, commissioning, or field service is a plus Willingness to travel (10–30%) Fluent in French and English What we offer
A high-impact technical role at the interface between engineering and customer operations Exposure to complex and diverse real-world industrial challenges Direct contribution to customer performance and production excellence An international and multidisciplinary working environment A company culture focused on innovation, collaboration, and continuous improvement
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Vision Engineer – Customer Service Arbeitgeber: Mikron Holding AG
Mikron Holding AG ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Boudry eine dynamische und unterstützende Arbeitsumgebung bietet. Mit einem starken Fokus auf kontinuierliche Verbesserung und Qualitätssicherung fördert das Unternehmen die berufliche Weiterentwicklung und bietet zahlreiche Schulungs- und Aufstiegsmöglichkeiten. Die offene Unternehmenskultur und die enge Zusammenarbeit mit verschiedenen Teams ermöglichen es den Mitarbeitern, ihre Fähigkeiten zu erweitern und aktiv zur Optimierung von Prozessen beizutragen.
