Resident Manager (all genders) - Bonn

Are you ready to lead a dynamic team in a fast-paced environment, where hospitality excellence, customer satisfaction, and operational efficiency are key? As the Resident Manager at Milestone Living, you\’ll play a pivotal role in managing property operations, enhancing the resident experience, and driving business success at one of our premier locations.

• Customer Acquisition & Marketing: Collaborate with the Corporate Services team to implement local sales and marketing strategies, and identify local partners to strengthen the MILESTONE brand experience.

• Customer Care & Retention: Ensure high levels of customer satisfaction through community building, prompt response to resident inquiries and complaints, and maintaining a stable living environment.

• Facility Management: Work closely with external suppliers and the Corporate Services team to maintain the optimal condition of the property.

• Operational Reporting: Ensure timely and accurate financial and operational reporting, adhering to MILESTONE’s business compliance guidelines.

• Quality & Safety: Implement quality management measures, including Standard Operating Procedures (SOPs), and ensure residents’ safety through regular drills and access control.

• Experience: At least 1 year of experience at MILESTONE or 2-5 years in a similar hospitality management role such as Resident Manager, Front Office Manager, or Room Division Manager.

• People Skills: A strong ability to work with diverse teams and create a positive, collaborative environment for both residents and colleagues.

• Attention to Detail: A high level of precision and organizational skills with a strong affinity for administrative tasks and data management.

• Communication Skills: Fluency in German (C1/C2) and English (C1/C2), with additional languages a plus.

• Leadership: Proven experience in leading teams, with the ability to drive performance and provide training and support.

At MILESTONE, we believe in creating a workplace that prioritizes well-being, flexibility, and personal growth. Join our team and experience a supportive environment where innovation thrives, and your contributions are valued.

• Flexibility with remote work options

• Special Milestone Birthday Gift: Choose a day off to celebrate

• A dynamic, young, and creative team that values openness to new ideas and solutions.

• Engaging challenges and a variety of projects.

• A supportive and collaborative work environment.

• Additional 13-month salary

• The monthly gross salary for this full-time position starts at €2.809,52. A competitive salary increase is possible based on your qualifications and experience

Elias Kaderabek

Human Resources

+43 664 60037 480