pmimic robotics is a frontier physical AI company building the full stack of general-purpose dexterous manipulation. Founded in 2024 by ETH Zurich researchers, mimic pioneered Video-Action Models for robotics while also developing in-house dexterous hand hardware. Our growing team brings together world-class researchers working across our offices in Zurich and San Francisco. /p h3About the Role /h3 pAs Mimic Robotics scales deployment of our wearable systems across key industrial partner sites in Europe, we are looking for a hands-on Service Technician (Deployment Support) to help us maintain rock-solid system uptime. /p pThis role will entail acting as our frontline responder for system downtime, remote diagnostic support, and field operations. You will be the technical backbone keeping our deployed systems running smoothly - getting on the phone to diagnose hardware and software issues remotely and where necessary or heading into the field for hands-on support. /p pWhilst we’re primarily targeting a full time hire, we would also consider suitable applicants that could provide support in this role on a part-time or on an internship basis. /p h3Responsibilities /h3 ul libFrontline System Triage Remote Support /b Act as the first point of contact for downtime incidents across deployed sites; perform remote diagnostics, analyze system logs, identify and resolve issues rapidly. /li libOn-Site Field Interventions /b Perform day-trip visits to partner sites for physical installation, hardware troubleshooting, system calibration, and hands-on maintenance. /li libCustomer Interface Access Coordination /b Guide client technical teams smoothly through active remote access procedures. /li libProactive Operational Upkeep /b Conduct regular system health checks, review diagnostic logs, and perform data quality verifications during downtime to prevent field issues before they occur. /li libFeedback Loop to RD /b Document edge cases, recurring fault patterns, and hardware behaviors in the field to provide clean technical context back to our engineering and development teams. /li /ul h3What You Bring /h3 ul libTechnical Background /b Educational foundation or practical experience in Robotics, Computer Science, Electrical Engineering, or a closely related technical field. /li libLinux Fluency /b Strong, hands-on comfort navigating Linux terminals, running CLI diagnostic tools, reviewing system logs, and troubleshooting network/system issues remotely via SSH. /li libField Readiness /b Possess a valid European driver’s license and the flexibility to make frequent day trips to customer sites within a few hours travel time from our Zurich HQ. /li libOperational Uptime Mindset /b A strong drive for keeping systems running reliably in real-world production environments, with a preference for field problem-solving over RD software development. /li libStructured Problem Solver /b Calm and methodical under pressure when facing site downtime, with strong customer communication skills. /li /ul h3Nice to Have /h3 ul liPrior experience in technical customer support, field application engineering, or hardware-in-the-loop debugging. /li liHands-on familiarity with camera vision systems, embedded systems, or wearable hardware setups. /li liGerman at C+ level (for on-site interactions). /li /ul h3What We Offer /h3 ul liWe offer a total compensation package including a competitive yearly base salary and a strong stock option package to make you part of our shared success. /li liYou will work with the founders from day one, shaping the company and participating in its success from its early stages. /li liSurprise team trips, free gym and sports subscription, joint breakfasts and dinners and other exciting team activities. /li /ul pYou will have the opportunity to shape a robotics AI company from the ground up. /p pIn flat hierarchies you will work directly with the founders and some of the best talent in the robotics space. At mimic, you are accepted for who you are. /p pAs part of our ongoing journey towards creating a diverse and inclusive environment we encourage everyone to apply and we are looking forward to you bringing along your knowledge, personal experiences, and fresh perspectives. /p #J-18808-Ljbffr
Service Technician (Deployment Support) Arbeitgeber: mimic
pmimic robotics ist ein herausragender Arbeitgeber, der Ihnen die Möglichkeit bietet, an der Spitze der physischen KI-Forschung zu arbeiten. In einem dynamischen und inklusiven Umfeld in Zürich haben Sie die Chance, mit erstklassigen Talenten zusammenzuarbeiten und direkt an der Entwicklung innovativer Technologien zu arbeiten. Wir fördern Ihre berufliche Weiterentwicklung durch Mentoring und bieten attraktive Vorteile wie ein wettbewerbsfähiges Gehalt, Beteiligungen am Unternehmen sowie moderne Arbeitsressourcen.
