Customer Success Manager (Clinical Diagnostic)

Welcome to Mindpeak!

We’re a Hamburg, Germany-based start-up with the mission to democratize cancer diagnostics. We apply artificial intelligence to improve pathologists‘ ability to identify cancer quickly and accurately. Our AI solution is the first to be used in clinical histopathology routine for primary diagnostics in the USA. We have been voted as one of the top 10 German startups of 2020 by the German Entrepreneurship Price Committee.

We solve one of the most pressing challenges in modern healthcare: Demands for medical image analysis are increasing rapidly, but the number of cancer experts remains stagnant. We build support tools for visual diagnosis using state-of-the-art deep learning. Our tools help cancer experts deliver reliable diagnoses and focus on areas where human expertise is indispensable. Optimizing cancer diagnostics with machine learning is challenging and requires the brightest minds. At Mindpeak, you will work closely with a team of industry experts in deep learning, pathology and entrepreneurship.

Your profile

• You want to revolutionize cancer diagnostics and identify 100% with our Mission: To enable better patient outcomes through the use of world-class AI.

• Bachelor’s degree in a relevant field (e.g. Biology, Biochemistry, Biomedical Engineering, Healthcare Management); advanced degree preferred.

• Strong interest in the healthcare/pathology industry.

• Excellent communication and interpersonal skills.

• Proven ability to build and maintain strong customer relationships.

• Strong problem-solving skills and a proactive approach to customer support.

• Ability to work independently and as part of a team.

• Full proficiency in English; knowledge of German is a plus.

Why us?

We offer:

• The opportunity to bring cancer diagnostics to a whole new level.

• An open and creative work environment.

• Flat hierarchies and quick decisions.

• Exchange of knowledge and close cooperation with competent colleagues in a highly motivated international team with an experienced management team.

• Exciting and diverse tasks and projects where you can develop your skills and expertise.

• Central office location with fascinating workspace view of the Hamburg harbour.

Interested?

Please upload your application data (including curriculum vitae, university certificates, transcripts of records and job references) as Customer Success Manager (Clinical Diagnostic) with your salary expectations and earliest possible starting date.

We’re Looking For Someone Who:

As a Customer Success Manager (Clinical Diagnostic), you will be responsible for ensuring the satisfaction of Pathology Laboratories and Pharma Companies that use our AI Products by providing exceptional support and fostering strong relationships. This role involves working closely with customers to understand their needs, driving product adoption, and identifying opportunities for growth and improvement.

Your tasks:

• Take full ownership for projects and client relationships with Pharma and Laboratory clients.

• Gain a deep understanding of the use cases and applications of our AI software products.

• Serve as the primary point of contact for customers.

• Develop and maintain strong relationships with key stakeholders, including pathologists, lab managers, and IT professionals.

• Onboard new customers and provide training and support to ensure effective use of our AI-powered pathology solutions.

• Monitor customer usage and engagement, proactively addressing any issues or concerns.

• Collaborate with the sales and marketing teams to identify and pursue opportunities for upselling and cross-selling.

• Gather and analyze customer feedback to inform product development and improvement.

• Develop and implement strategies to increase customer retention and loyalty.

• Coordinate with the technical support team to resolve customer issues promptly and effectively.

• Prepare and deliver regular reports on customer success metrics and initiatives.

Any questions?

Contact Christine Stamer with questions at

Find more information about Mindpeak at

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Applicants only. We staff without recruiting agencies.

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