CUSTOMER SUCCESS SPECIALIST JP Speaker (RM8,400)

CUSTOMER SUCCESS SPECIALIST JP Speaker (RM8,400)

Designation: Customer Success Specialist JP Speaker (Social Media Project)

• Location: Bayan Lepas, Penang
• Language proficiency required: Japanese Native or JLPT Holders
• Salary: Up to RM8,400
• Time: Mon-Sun 5 working days, 7:00am-8:00pm (Rotational shift)

Duties and Responsibilities:

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customers‘ personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience.
• Maintain and improve quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Interested applicants can send your resume to (Confidential Information) or through my WhatsApp at +60105559999.

Job Types: Full-time, Permanent

Pay: Up to RM8,400 per month

Schedule:

• Rotational shift

Language:

Japanese (Preferred)

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