CUSTOMER SUCCESS SPECIALIST JP Speaker (RM8,400)
CUSTOMER SUCCESS SPECIALIST JP Speaker (RM8,400)

CUSTOMER SUCCESS SPECIALIST JP Speaker (RM8,400)

Vollzeit Kein Home Office möglich
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CUSTOMER SUCCESS SPECIALIST JP Speaker (RM8,400)

Designation: Customer Success Specialist JP Speaker (Social Media Project)

  • Location: Bayan Lepas, Penang
  • Language proficiency required: Japanese Native or JLPT Holders
  • Salary: Up to RM8,400
  • Time: Mon-Sun 5 working days, 7:00am-8:00pm (Rotational shift)

Duties and Responsibilities:

  • Support customers to place online orders with the client.
  • Provide timely support to customers through available communication channels (inbound phone calls and email).
  • Process payments and confidential client information in a manner that is precise and safeguards the customers‘ personal and financial payment data at all times.
  • Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience.
  • Maintain and improve quality of service by sharing suggestions and recommendations.
  • Keep job knowledge and skills up to date by attending training and continuously learning.
  • Meet all key performance indicators set by the company and client.
  • Adhere to the policies and procedures set by the company and client.

Interested applicants can send your resume to (Confidential Information) or through my WhatsApp at +60105559999.

Job Types: Full-time, Permanent

Pay: Up to RM8,400 per month

Schedule:

  • Rotational shift

Language:

Japanese (Preferred)

#J-18808-Ljbffr

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Kontaktperson:

MindPec Solutions HR Team

CUSTOMER SUCCESS SPECIALIST JP Speaker (RM8,400)
MindPec Solutions
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