Quality Analyst/Assurance

Job Title: QA Supervisor (Mandarin)

Job Location: Bayan Lepas, Penang, Malaysia

Job Shift: Rotational Shift MYT (08 hours of Working + 01 hour of meal break)

Work Schedule: 05 days Working & 02 days Off

Job Summary:

If you possess attention to detail and have the ability to deep dive into collected data from Quality monitoring and reporting feedback, we have something for you!

Requirements:

• Minimum of 1 year of experience as a Quality Analyst Supervisor.
• Mandatory language proficiency in English and Mandarin.
• Experience in preparing and presenting written project status reports and executive briefings.
• Exceptional communication, presentation, and public speaking skills.
• Strong organizational and time management abilities.

Key Responsibilities:

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
• Ensure timely completion of all client deliverables.
• Prepare reports, analysis, trends & run projects when required to improve quality performance.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct random evaluations to identify areas of improvement as necessary.
• Conduct regular spot checks of the QAs audits and work on their development accordingly.
• Identify training needs by working with the operations team and QA.

Language:

• Mandarin (Preferred)
• English

Job Type: Full-time

Pay: RM4,000.00 – RM6,000.00 per month

Benefits:

• Health insurance

Schedule:

• Rotational shift

Ability to commute/relocate:

• Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Quality assurance: 1 year (Preferred)

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