HR Case Manager

MOJ HR Casework are a team of HR professionals who support managers across a wide range of Government Departments and agencies, providing professional HR Case Management Advice.

• Managing a portfolio of complex HR cases where face to face (within your region) and remote/virtual intervention is required. Examples of a HR case include (but are not limited to) attendance, conduct, dispute resolution, Early Conciliation and Employment Tribunals.
• Supporting managers nationally via the Manager Advice Line (MAL) and email.
• Ensuring cases are managed in a timely manner and appropriate conclusions met, with a focus on early resolution. Adhering to employment law, policies, business and operational need.
• Providing managers with advice and guidance which adheres to a range of policies included within the service offer.
• Adopting a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
• Coaching managers in aspects of people management including communication, robust decision making, fairness and consistency and application
• Demonstrating a strong customer service focus - building and maintaining excellent relationships with clients and customers.
• Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion.
• Pro-actively supporting a culture of continuous improvement and initiatives within HR, including supporting, managing, or leading projects.
• Making effective decisions
• Delivering at pace
• Communicating and influencing
• Changing and improving
• Managing a Quality Service

For further information on behaviours including the full indicators please visit the Civil service Behaviour candidate information here. Selection process details MOJ HR Casework use Success Profiles, and will assess your behaviours, strengths and experience.

MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on "modernised" terms in their current post or onto "unmodernised" MoJ terms if they are on "unmodernised" terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

• Employee Relations or proven experience of managing HR cases and delivering sound HR advice.
• Up to date knowledge of UK Employment Law and HR Best practice
• Strong, current knowledge of UK employment law and HR policy, and the ability to apply it pragmatically rather than theoretically.
• Credibility and gravitas - you can adapt your style seamlessly from frontline colleagues through to senior leaders and executives using both verbal and written communication styles to suit.
• Maintain a professional and positive attitude, with exceptional communication and interpersonal skills, articulating thoughts, and ideas in a composed manner to instil confidence in others
• Ability to build high-trust relationships with stakeholders to achieve impactful business outcomes
• A calm, balanced approach, weighing legal, cultural and commercial factors
• A strong advocate for data integrity and compliance, ensuing accurate and timely record-keeping of all employee relations matters.
• An excellent level of organisational skills & working to deadlines.
• Proactive and emotionally resilient.
• Confident in working independently but skilled at collaboration to deliver results.
• A good level of computer literacy including Microsoft applications: outlook, word, MSTeams and sharepoint.
• Resided in the UK for 3 years - to meet MoJ security clearance requirements.
• CIPD Level 5 or equivalent HR Qualification.
• Experience of dealing with Trade Unions or working in a unionised environment.
• Experience of using a Case Management system.
• Making effective decisions
• Delivering at pace
• Communicating and influencing
• Changing & Improving
• Managing a Quality Service
• Understanding of Employment Legislation
• Application of Employment Legislation, Managing a Quality Service
• Level of security checks required Counter Terrorism Check (CTC)

If there are many applications, we will sift on CV first. Further details around what this will entail are listed on the application form. Your CV should also demonstrate evidence of the person specification criteria. Please note that your statement of suitability should be no more than 500 words. It should highlight how you meet the essential and desirable criteria for this post. You should refer to the essential skills set out above. Behaviours You will be asked to answer the following Behaviour question, in no more than 500 words, based on the Civil Service Behaviour, "Managing a Quality Service". Please refer to the job description to ensure you are aligning your skillset with the desired candidate criteria. Please anonymise any individuals involved. Describe a situation where you provided HR advice to a senior stakeholder in a complex case, where dismissal was a consideration. How did you assure the quality of your advice, manage legal and business risk, and maintain stakeholder confidence throughout?

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. A Great Place to Work for Veterans The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

The national salary range is £35,335 - £37,847, London salary range is £40,014 - £42,859. Your salary will be dependent on your base location,

• Learning and development tailored to your role.
• A culture encouraging inclusion and diversity
• Civil Service pension
• Generous annual leave (25 days rising to 30 days after 5 years' service). Plus 8 public holidays and 1 privilege holiday per year.
• An environment with flexible working options and autonomy of the structure of your working day, including hybrid working. Colleagues are expected to attend the office minimum 60% / 3 days per week. (Office will be based in a geographical area so some travel should be expected.)
• The advertised role is a full-time post (37 Hours per week). Applicants who wish to work an alternative pattern are welcome to apply; however, alternative working patterns may not meet business need, and you should discuss this with the vacancy manager before applying.
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or email moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)
• As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ is able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.