About Miyon Miyon builds a voice AI platform that lets businesses automate their phone communication with intelligent voice agents. We serve companies directly through self-service and managed services, and through white-label partners who offer our technology under their own brand. We're growing fast and looking for a Product Designer to shape how our customers experience the platform.
Your role You'll shape how customers experience Miyon, from the voice of our agents to the platform around them. That starts with how our agents greet a caller, recover when something goes wrong, and hand over to a human. It continues through the whole customer journey, from the first signup to setting up a phone number, configuring an agent, and understanding the invoice at the end of the month.
Behind the scenes, our platform combines telecommunication, AI, partner tools, and billing. Your job is to design experiences that make that complexity feel simple.
You'll work directly with the Head of Product and our engineers, with short decision paths and real ownership. You won't be handed finished requirements to decorate. You'll help define the problems, explore solutions, test them with real customers, look at the data to see what works, and see your designs go live.
What you'll work on
Conversational design:
define how our voice agents speak, handle misunderstandings and errors, and hand over to humans at the right moment
Customer journeys:
design the full path from signup and onboarding to phone number setup, agent configuration, billing, and upgrades
Interfaces:
create wireframes, prototypes, and polished UI for our customer platform, partner admin tools, and dashboards
Multiple audiences:
design for direct customers, white-label partners, and the end customers our partners serve
Data and insights:
use PostHog funnels, session recordings, and surveys to understand where users struggle, and turn those insights into design improvements
Validation:
test designs with real customers and use data to check whether changes work
Design system:
build and maintain the shared patterns that keep the whole platform consistent
Delivery:
work hand in hand with developers, from first sketch to launch
What you bring
3+ years as a Product Designer or UX/UI Designer, ideally in B2B SaaS
A portfolio that shows end-to-end work, from understanding the problem to a shipped product
Experience with complex products, such as platforms, admin tools, configuration flows, or billing
Hands-on experience with product analytics (e.g. PostHog, Mixpanel, Amplitude) and a habit of making data-informed decisions
Strong skills in Figma, prototyping, and design systems
Experience with user research and usability testing
The ability to make technical topics simple and to communicate clearly with engineering and management
Very good English; German is a plus
Telecommunication, CPaaS, or voice/AI products
White-label or multi-tenant platforms
Pricing, subscription, or usage-based billing flows
Shape what great voice AI experiences look like, in a market that is still taking shape
Own a key role with visible impact on the product and the company
Work closely with management, with fast decisions and little bureaucracy
The annual gross salary for this position starts at € 56.000 (full-time). Depending on qualifications and experience, we are willing to pay above this amount.
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