Full-time | Hackescher Markt, Berlin | Reports to the Managing Director DACH
Build the next chapter of Mockberg with us.
Mockberg is a Swedish jewellery and accessories brand defined by a clean Scandinavian aesthetic. With
our first stand-alone store and our first store outside Sweden - we are creating an important new
touchpoint for our customers across the DACH region.
We are looking for an entrepreneurial retail leader who will run the store like their own business: close
to the team and our customers, confident with numbers and processes, and closely connected to the
Managing Director DACH and our HQ teams in Sweden. You will report directly to the Managing Director
DACH. This position deliberately goes beyond traditional store management, combining retail
leadership, operations, CRM, wholesale training and e-commerce fulfilment.
Your Role
You will lead the successful launch and day-to-day operation of our new store. Working closely with the
Managing Director DACH and the HQ team, you will bring the brand to life locally, actively develop the
business and establish structures that can scale with Mockberg across the DACH region.
Your Responsibilities
Store Performance
Sales Ownership: You own sales, profitability and the store’s key KPIs, translate performance insights
into clear actions and report results directly to management.
Reporting & Finance: You prepare regular sales, cost and performance reports, compile store-level
financial and balance-sheet-related documentation for management and accounting and closely
monitor budgets and variances.
Store Operations : You oversee day-to-day operations, staff scheduling, cash-management processes,
credit notes, complaints, store standards, visual merchandising and the continuous improvement of
workflows.
Brand Experience: You bring Mockberg to life in store and ensure a personal, premium and consistent
CRM & Clienteling: You act as a central point of contact for our German-speaking store customers,
proactively nurture customer relationships and work closely with our Customer Service team.
Inventory & Logistics
Inventory Management: You maintain accurate and reliable stock levels, analyze sell-through and stock
movements, and conduct regular stock checks and inventories.
Replenishment : You forecast product requirements and coordinate new orders and replenishment
closely with our logistics team.
E-Commerce Fulfilment: You organize and oversee online orders fulfilled from the store across the
DACH region; from picking and packing to shipping, carrier handover, accurate documentation and
Leadership: You build and lead a high-performing, welcoming store team and foster a culture of
ownership, collaboration and outstanding service.
People Development: You manage onboarding, goal setting, feedback conversations, coaching and
Collaboration & Business Development
Direct Reporting Line: You report directly to the Managing Director DACH.
Retail Voice DACH: You translate insights about customers, assortment, competitors and local market
opportunities into the continued development of our retail and DACH strategy, maintaining a regular
exchange with our Retail & Customer Operations Manager and Team Leads.
Store Events & Activations: You support store events, launches and local brand activations in close
collaboration with the Managing Director DACH and the PR & Marketing team.
What You Bring
- Several years of experience in a retail leadership position, ideally as a Store Manager within premium, jewelry, fashion or lifestyle retail.
- Proven experience in team leadership, coaching and operational workforce planning.
- Strong commercial acumen and confidence working with KPIs, budgets, inventory data and financial performance reports.
- Strong knowledge of merchandise management, inventories, replenishment, cash management and store operations.
- Experience with CRM, clienteling or customer service and a natural omnichannel mindset.
- Excellent organizational skills and a hands-on mentality: you prioritize clearly, make pragmatic decisions and actively support the day-to-day business.
- A confident presence and enthusiasm for training teams and external partners, bringing both the brand and its products to life.
- Fluent German and English for daily customer interactions and collaboration with our international team is required.
- Flexibility to work retail hours and travel occasionally within DACH and to Sweden.
Why Mockberg?
- A key role in launching Mockberg's first international stand-alone store.
- Significant ownership, short decision-making paths and direct collaboration with management and HQ in Sweden.
- The opportunity to shape processes, team culture and the customer experience from day one.
- An international, growth-oriented environment with a strong brand and Scandinavian design DNA.
- Product allowance + employee discount: Benefit from exclusive discounts.
Mockberg welcomes applicants regardless of gender, age, ethnicity, religion, disability, sexual
orientation or identity. What matters to us is your experience, potential and commitment.
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