As an Ocean Freight Import Operator, you will be responsible for the independent, punctual, and cost-effective handling of sea freight import shipments (FCL and LCL) while complying with all legal, customs, and internal company regulations. Your main objective is to ensure a high level of customer satisfaction and to optimize logistical processes within our Ocean Freight Import department in Hamburg.
Key Responsibilities
- End-to-End Operations: Complete processing of sea freight imports from order acceptance to final delivery to the consignee.
- Communication & Coordination: Close correspondence and coordination with international partners, agents, shipping lines, and transport contractors.
- Transport Management: Booking cargo space and organizing onward transportation via truck, rail, or barge.
- Tracking & Proactive Service: Monitoring shipment processes (Track & Trace) and proactively informing customers in case of delays.
- Customs Handling: Preparation and creation of all relevant customs documents for import clearance (e.g., ATLAS, T1), communication with customs authorities, and handling of customs inspections.
- Document Verification: Checking freight and accompanying documents for completeness and accuracy (B/L, commercial invoice, packing list).
- Customer Service & Sales: Caring for and advising existing and new customers on all import-related matters, preparing quotations, and calculating freight rates.
- Claims & Financials: Processing customer complaints, initiating claim settlements with the insurance department, issuing customer invoices, and checking incoming invoices from carriers and subcontractors.
- Administrative Control: Entering all shipment-related data into the freight forwarding software (CargoWise) and conducting file profitability checks (gross profit determination) for completed orders.
Your Profile
Qualifications (Hard Skills):
- Education: Completed commercial vocational training with a focus on logistics, freight forwarding, or equivalent qualifications.
- Experience: Several years of professional experience in the operational handling of sea freight imports.
- Market Knowledge: Good knowledge of the sea freight market.
- Customs Expertise: Sound knowledge of customs regulations and confident handling of customs software (e.g., AC Advantage customs).
- Software Skills: Proficient in common freight forwarding systems (CargoWise) and the MS Office package.
- Language Skills: Business-fluent German and English skills (written and spoken); additional foreign languages are a plus.
Attributes & Soft Skills:
- Customer & Service Orientation: Professional demeanor towards clients, colleagues, and carriers with strong communication and negotiation skills.
- Commercial Mindset: Strong commercial awareness, cost-efficiency, and procurement/negotiation abilities.
- Problem-Solving & Analytical Skills: Analytical thinking, resilience, flexibility, and a structured, independent way of working.
- Initiative & Teamwork: High degree of self-initiative, reliability, team spirit, and readiness to contribute to continuous improvement processes.
What We Offer
- An exciting and dynamic role within a globally active logistics environment in Hamburg.
- A supportive team culture with flat hierarchies and open communication.
- Opportunities for professional development and continuous training.
- Modern workplace infrastructure with advanced logistics and forwarding systems.
- Security: A permanent employment contract in a dynamically growing market environment.
- A collegial working atmosphere where teamwork and mutual respect are actively practiced.
Are you ready to shape the financial future of our company?
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