Manager, Key Account Manager

We are seeking an experienced and driven Manager to lead a team of talented Key Account Managers responsible for growing and maximizing revenue within our existing customer base in the Central EMEA region (DACH + Eastern Europe).

The ideal candidate is a hands-on sales leader who thrives on driving strategic account growth while building a high-performance, results-oriented culture focused on retention, expansion, and long-term customer value.

In this role, you will design and execute strategies that accelerate customer adoption through strong engagement and education around our products and services.

You will craft and communicate compelling value propositions that highlight our unique capabilities—ultimately increasing customer satisfaction, reducing churn, and driving significant incremental revenue.

• What you’ll be doing
• Lead and develop a team of up to 5 Key Account Managers, driving revenue growth across existing accounts through strategic upsell, cross-sell, and retention initiatives
• Coach, mentor, and enable the team to excel in pipeline management, forecasting accuracy, and overall quota attainment
• Monitor and analyze key performance metrics, translating insights into actionable strategies to improve team performance
• Guide the team in proactively identifying expansion opportunities, mitigating churn risks, and consistently achieving net revenue retention targets
• Maintain strong alignment with senior leadership through clear, data-driven weekly reporting on pipeline health, deal progression, and key opportunities for executive engagement
• Partner closely with Talent Acquisition to attract, hire, and retain top sales talent
• Collaborate cross-functionally with Customer Success, Marketing, Legal, Pre-Sales, and Market Intelligence to ensure alignment on go-to-market strategies and execution
• What we’re looking for
• 5-7 years of experience in Saa S sales (enterprise or mid-market), with a strong track record of exceeding revenue targets and maintaining high retention rates
• Fluency in English and native-level proficiency in German
• 2+ years of experience in a team lead or formal management role, including pipeline management, forecasting, and quota planning within an existing customer base
• Proven ability to drive revenue expansion (upsell and cross-sell) within accounts
• Strong experience with CRM systems to manage sales processes and forecasting (Salesforce preferred)
• Excellent analytical, organizational, communication, and presentation skills Demonstrated ability to identify trends and translate data into effective sales strategies
• Track record of supporting teams in closing complex annual or multi-year agreements
• Strong leadership presence with a passion for coaching and developing high-performing, collaborative teams in a fast-paced, high-growth environment
• Proven knowledge of sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale.
• Preferred location: Berlin
• Willingness to travel as needed (approximately 25%) for customer meetings, internal collaboration, and industry events
• What’s in it for you
• Hybrid work arrangements and competitive paid time off programs.
• Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
• A creative, innovative, and global working environment in the creative and software technology industry
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President’s Club for all functions)
• Professional onboarding program, including robust targeted training for Sales function
• Development and advancement opportunities (high internal mobility across organization)
• Retirement planning options to save for your future, and so much more!

Monotype is an Equal Opportunities Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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