Front Office Agent

Michel Reybier Hospitality includes around a dozen luxury properties in Switzerland and France . In the world-renowned resort of Zermatt , the hotel portfolio comprises the traditional Mont Cervin Palace 5*S , the trendy new Schweizerhof 4*S , and the historic Monte Rosa 4* .e Rosa 4*. Introduction We want to be the best in Zermatt… As a member of The Leading Hotels of the World , the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo — “doing good for our guests” and “hospitality by heart” — is something we truly live as a team. Become a part of it! To strengthen our team, we are looking for motivated employees for the upcoming winter season 2025–2026 . Apply now! TLNT1_CH Your main tasks Daily correspondence in German, English, and French Sales conversations, acceptance, and processing of written and telephone reservations Guest check-out, including cash handling, and, if necessary, organization of luggage and transfer services Guest check-in, including escorting them to their rooms Maintenance of guest records Posting of daily revenues and daily closings (checking service invoices) Posting and billing of minibar charges Billing with individual departments and correct accounting Credit card and commission settlements Preparation and verification of guest and travel agency invoices Your profile Professional experience in a similar establishment and in a similar position, either domestically and/or abroad Fluent spoken and written skills in German, English, and French Guest-oriented thinking and behavior, with a genuine enjoyment of interacting with people Team spirit, commitment, flexibility, and resilience Ability to work in an organized manner even in hectic situations Experience in accounting and/or a good aptitude with numbers is an advantage Benefits Central staff accommodations in the heart of Zermatt and Täsch Employee, family friends room rates and other discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels) A fitness room is available for our employees, as well as a wide range of sports activities in Zermatt Access to our pool area during dedicated employee swimming hours Through our development program, you have access to various courses, for example with the company Ritzy Discounts on seasonal or annual mountain lift passes with the Zermatt resident card Employees who are unable or do not wish to work both the winter and summer seasons in Zermatt are supported—together with our partner hotels—in finding a complementary position