Auf einen Blick
- Aufgaben: Be the friendly face for guests, ensuring their stay is unforgettable and personalized.
- Unternehmen: Join the prestigious Mont Cervin Palace, a leader in luxury hospitality.
- Vorteile: Enjoy staff accommodation, discounts, fitness facilities, and access to training programs.
- Weitere Informationen: Great opportunities for career growth and seasonal flexibility.
- Warum dieser Job: Make a real difference in guests' experiences while working in a stunning location.
- Qualifikationen: Passion for hospitality and excellent communication skills are a must.
Das prognostizierte Gehalt liegt zwischen 2000 - 2500 € pro Monat.
As a member of the Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel.
Our credo, “doing good for our guests” and “Hospitality by Heart” , is something we live every day as a team.
Become a part of it!
We are looking for motivated employees f or the 2026/2027 winter season (December-April) Apply now!
Welcome and assist guests upon arrival, during their stay, and at departure.
Build positive relationships with guests and anticipate their needs.
Ensure Kristall Club, VIP guests, repeater guests, and special occasions receive personalized attention before, during and after their stay.
Conduct courtesy calls and follow-ups to ensure guest satisfaction during their stay.
Act as the primary point of contact for guest requests, inquiries, and concerns, while proactively promoting and cross-selling the hotel's facilities and services, including F&B outlets, Spa treatments, and Concierge experiences.
Coordinate guest preferences and special requests with relevant departments.
Handle guest complaints promptly, professionally, and effectively, ensuring appropriate follow-up.
Coordinate service recovery actions based on guest complains.
Maintain accurate guest profiles and preference records.
Conduct regular lobby presence and guest engagement activities to proactively identify guest needs.
Respond to guest feedback across online review platforms and internal guest satisfaction channels.
Participate in weekly operational meetings to maintain thorough knowledge of upcoming arrivals, VIP guests, special requests, and key guest information.
Compliance with LQA standards at all times.
Central staff accommodation in the heart of Zermatt and Täsch Special staff, family & friends room rates and various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels) Fitness room available for our employees, as well as a wide range of sports activities in Zermatt Access to our pool area during designated staff swimming hours Through a development program, you have access to various training courses, such as those offered by Ritzy Discounts on seasonal or annual ski lift passes with the Zermatt resident card For employees who cannot or do not wish to work both the winter and summer seasons in Zermatt, we offer support in finding complementary positions through our partner hotels
Guest Relation Agent (H/F) Arbeitgeber: Mont Cervin Palace
Das Mont Cervin Palace in Zermatt ist ein hervorragender Arbeitgeber, der die besten Traditionen der Schweizer Hotellerie mit modernem Luxus verbindet. Unser Team lebt das Motto „Hospitality by Heart“ und bietet nicht nur eine zentrale Lage und attraktive Mitarbeiterunterkünfte, sondern auch zahlreiche Vorteile wie Rabatte in unseren Restaurants, Zugang zu einem exklusiven Fitnessraum und Unterstützung bei der beruflichen Weiterentwicklung durch verschiedene Schulungsangebote. Werden Sie Teil eines engagierten Teams und genießen Sie die Vorzüge einer einzigartigen Arbeitsumgebung in den Alpen.
