Boutique Manager

Overview

We Recruit :

For our Geneva Flagship we are looking for a passionate and motivated Boutique Manager with significant experience.

About the Role

As Boutique Manager, you are much more than just a store manager – you are the driver of its commercial success. Beyond ensuring daily operations and leading a team of 7 employees, your mission is to actively expand the boutique’s clientele, maximize sales opportunities, and strengthen the boutique’s presence in the Geneva luxury market. You will build and nurture a loyal clientele while developing strategies to attract new customers and increase market share.

Key Responsibilities

• Define and execute an ambitious business plan focused on client experience and revenue growth.
• Identify new business opportunities through client acquisition, local partnerships, and private events.
• Build lasting and trusting relationships with our customers, anticapting their needs and exceeding their expectations.
• Lead clienteling strategies, ensuring proactive outreach, personalized services, and exclusive experiences.
• Leverage CRM tools to monitor client behavior, anticipate needs, and encourage repeat purchases.
• Actively represents the boutique at community, cultural, and luxury networking events to expand visibility.

Client Experience & Service Excellence

• Cultivate a culture of client-centricity within the team and guarantee an exceptional service
• Lead after-sales care and personalized follow-up to increase retention.
• Ensure that every interaction is an opportunity to create a strong emotional connection with our Maison

Team Leadership & Performance

• Inspire, train, and mentor the team to achieve sales and client development targets.
• Motivate the team through goal setting, coaching, and performance recognition.

Operations & Brand Standards

• Oversee stock management, reporting, and financial KPIs with a business-owner mindset.
• Ensure the boutique consistently reflects the Maison’s luxury standards in image and experience.
• Safeguard assets through strict compliance with Maison’s policies and procedures.

Your Profile

• Minimum of 5 years of successful experience in the luxury retail, with strong experience in business development and sales leadership.
• Proven success in client acquisition and building high-value relationships.
• Strong knowledge of the luxury market and competitive landscape.
• Commercially minded with strong analytical skills (sales KPIs, CRM, client segmentation).
• Excellent communication and negotiation skills with the ability to influence and persuade.
• Fluency in French and English mandatory.

Your Personal Attributes

• Entrepreneurial mindset with a proactive approach to growth.
• Natural talent for networking, confident in high-profile and luxury environments.
• Inspirational leader, results-driven, and strategic.
• Elegant presence with strong cultural sensitivity.

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