Head of Training

Hamburg, HH, DEPermanentSince MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories.

With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that – like our products – inspires people to unleash their potential, to thrive and to achieve.What moves you makes us.What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy.

And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position ofHead of Training (m/f/d)A full-time position at our Headquarters in Hamburg starting 1st April 2026"This role focuses on creating and implementing training programs enabling teams on the floor to deliver both strong sales performance and outstanding client experience unique to Montblanc on par with leading luxury brands standards." Florent – Director International RetailIndulge your passion…The Head of Training is responsible for the global learning strategy to enhance retail performance across all sales channels (Retail, Wholesale, Franchise, Travel Retail) with over 225 internal boutiques and approximately 1500 retail staff. This role leads a team of 5 and indirectly 24 market learning professionals and partners with Retail leadership, Categories, Merchandising and Marketing to improve KPIs and client experience.Key Responsibilities:Strategy: develop and implement a global learning strategy focused on sustainably improving retail performance, client experience, and retailization of wholesale accounts.Content development: create training programs and modules for sales techniques, products training, sales protocols & processes, business acumen, boutique leadership for all sales ambassadors.POS training: build a learning ecosystem that supports continuous development, including in-boutique coaching and self-learning driven by the learner and boutique manager.Measure impact: track the effectiveness of training programs and demonstrate ROI in terms of increased sales and client satisfaction, with a focus on boutique performance.Stakeholder collaboration: collaborate with cross-Maison stakeholders to identify learning needs and develop targeted solutions across all product categories, all sales channels.Team leadership: lead a team of learning professionals, providing coaching and guidance.You'll have…a university degree in psychology, business, or the humanitiesprofound experience in developing and implementing successful retail-focused learning strategies both on products and sales techniques, prior experience in luxury and/or high-end retail sales is a plusa deep understanding of retail KPIs, sales processes and client experience best practicesthe knowledge of master principles of adult learning and instructional designthe ability to create blended learning programs that drive measurable results in a retail settingstrong leadership and coaching skillsexcellent communication and stakeholder management skillsa strategic-thinking-mindset focused on driving retail performancean organized way of working by managing multiple projects and budgetspassion about training in the luxury retail industry to boost performancefluent English skillsIn a culture that…has combined tradition with a pioneering spirit for over 100 yearsextends its innovative approach far beyond product developmentbrings together individuality, enthusiasm and the joy of creativityis cosmopolitan, vibrant and diverseinvites you to go above and beyond as part of a teamis willing to allow you to develop it, shape it and leave your mark on itIn return, you'll get…an international environment and good development opportunitiesflexible working hoursan attractive company pension schemesite services such as: canteen, on-site café and laundry servicecompany sports and other health programsdiscounted Urban Sports membershipa subsidized ticket for local public transport (HVV-ProfiTicket)an employee car park and free charging stations for electric vehiclesGerman company bike and a secure bicycle parking areaspecial conditions on Montblanc products and products from other Group brandsemployee benefit portals30 days holidayregular events for employeesvarious further training opportunitiesIn short:Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support.

Experience all this with us.We look forward to receiving your application and to meeting you Your HR team