Sr. Application Support Analyst

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. Working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title

Senior Application Support Analyst

Reporting To

Business Partner, IT

Location

Fully Remote or Hybrid if Local – Blacksburg, VA

Overview

Moog Space and Defense Group, the longest-standing division at Moog, thrives on innovation to meet the ever‑evolving demands of our markets. Our extensive defense portfolio aligns with U.S. military priorities, supporting our mission of “equipping those who defend freedom.” We are also at the forefront of space exploration, aiding in the return of humans to the Moon and NASA’s deep space missions. The Senior Application Support Analyst will support and enhance the Infor LN ERP environment and related platforms, ensuring application availability, security, compliance, and performance while providing technical support, troubleshooting, and system improvements.

Key Responsibilities

• Provide application support for Infor LN ERP, SharePoint, Nintex K2, SSRS, Power BI, web applications, and manufacturing systems.
• Troubleshoot and resolve application issues; coordinate with vendors and development teams on complex incidents.
• Manage ERP user access, security roles, job monitoring, data updates, and disaster recovery testing.
• Partner with business users to identify and implement application enhancements and process improvements.
• Support audit, compliance, and user access review activities.
• Plan and execute application deployments, upgrades, and configuration changes using established change management processes.
• Maintain system documentation, SOPs, knowledge articles, and operational runbooks.
• Participate in application migrations, upgrades, and automation initiatives to improve efficiency and user experience.
• Perform limited platform administration and support activities as needed.
• Lead and mentor up to three Application Analysts while balancing operational support and project delivery.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Information Technology, Business Information Systems, or related field.
• 5 years of experience supporting enterprise applications, ERP systems, or business‑critical applications.
• 2 years of experience leading projects or mentoring small teams.
• Experience troubleshooting and supporting ERP, reporting, workflow, or business systems.
• Experience working with business stakeholders to identify and implement application improvements.
• Knowledge of ITIL service‑management best practices, including incident, change, problem, and request management.
• Experience supporting audits, access governance, and compliance requirements.
• Strong written and verbal communication skills.

Preferred Qualifications

• 8 years of experience in application support, ERP administration, or business systems analysis.
• Experience supporting Infor LN or SAP.
• Experience with SharePoint, Power BI, SSRS, Nintex K2, IIS, or related enterprise technologies.
• Experience in a manufacturing or engineering environment.

Benefits

• Competitive compensation package with bonus opportunities, 401(k) matching, and access to the Employee Stock Purchase Plan (select locations).
• Flexible paid time off, holidays, parental leave program, and relocation assistance.
• Comprehensive insurance coverage including medical, dental, vision, life, disability, and Employee Assistance Plan.
• Tuition assistance, mentorship and coaching opportunities, and leadership development programs.
• Family‑like culture driven by 12 core values and multiple employee resource groups.

Compensation

Blacksburg, VA $90,000.00–$135,000.00 Annually

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog’s total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region‑specific benefits.

This position requires access to U.S. export‑controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844‑367‑5787.