> Customer Success & Operations Manager (m/f/d)

Join our movement and vision for cities without traffic jams, less CO2, and better air and quality of life for everyone by creating a new mobility experience supporting a sustainable lifestyle!

You love to make our B2B and B2C customers happy?

You are an organized and efficient team player, eager to be responsible for administrative duties and driving our customer success experience.

To be a successful Customer Success & Operations Manager, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal and communication skills, customer service experience, and the ability to analyze and solve problems, as well as understand and optimize operational processes.

Tasks

• Consult customers via our help center email and, if needed, via phone
• Support our customers throughout the entire service process
• Communicate with our partners to provide the best customer service and resolve customer challenges
• Act as the voice of the customer, relay customer requirements and issues to the product team to help improve the Moovster product daily
• Contribute to ongoing efforts to improve customer satisfaction scores
• Set up, run, maintain, and proactively improve our daily, weekly, and monthly service operations
• Maintain oversight of operational topics concerning our products and services
• Ensure high data quality by supervising automated processes and proposing improvements
• Participate in internal product testing and ensure content remains engaging as products evolve
• Onboard new and existing customers on our platform
• Improve internal documentation related to operations and support processes, and invent new processes as needed for new products and features

Requirements

• Fluent in German (written and spoken)
• Fluent in English (written and spoken)
• Highly organized with the ability to manage large amounts of data
• Willing to take ownership and responsibility, with a focus on high-quality outcomes
• Analytical thinker and problem solver, comfortable with simple and complex challenges
• Proficiency in Excel is required
• Experience with database searches and basic SQL is a plus
• Full-time availability, starting as soon as possible

Benefits

• Join an experienced, motivated, and fun team to learn and grow together
• Flexibility to work from anywhere—office, home, or even the beach—supporting work-life balance
• Free Moovster Mobility Budget for transportation
• Additional attractive Employee Benefits like JobRad
• Attractive compensation package

Our team

We are a highly motivated multicultural team passionate about technology, mobility, and sustainable lifestyles. We prioritize data and customer insights for decision-making, stay close to our customers, and aim to create an outstanding customer experience. Join the Moovster movement!

We are an equal opportunity employer, celebrating diversity and committed to an inclusive environment. Diversity makes us better.

#J-18808-Ljbffr