Sales Support Specialist - Customer Support (m/f/d) (80-100%)

pAccelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission‑critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. /p pIn this role you will be responsible for order processing in the spare parts department / Service division based in Baden, Switzerland, ensuring a fast and smooth order fulfillment. This role reports to the Head of Order Fulfillment Project Management. /p h3Your responsibilities: /h3 ul liInternational service center support, including oral and written communication in English and German (ideally also in other foreign languages) /li liTechnical and commercial order processing in the IT processing system (SAP) /li liPreparation and follow‑up of quotations /li liProcessing of e‑business transactions (purchase orders, order confirmations, and invoices) /li liOrganization and coordination with logistics and workshop regarding the completion of materials to be delivered /li liCreation of export and transit documents in the electronic customs processing system (SAP GTS) /li liProvision of shipping documents and assignment of transport orders to freight forwarders /li liInvoicing of shipments and creation of credit/debit notes /li liMonitoring of accounts receivable and supporting accounting with dunning processes /li liHandling of letters of credit in cooperation with the finance department /li liProcessing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.) /li liOrganization and monitoring of return shipments /li liIndependent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.) /li liEnsuring continuous process improvement /li liOn‑call duty (approx. 6 times per year, each for 1 week, 24/7 availability) /li /ul h3Your background: /h3 ul liCommercial or technical apprenticeship with additional training in a commercial field /li liSeveral years of professional experience /li liInterest in technology, particularly in turbochargers /li liFluent English and German /li liGood Knowledge of SAP (SD‑Module) and MS‑Office /li liExcellent planning and organizational skills /li liSense of responsibility and commitment /li liCommunication skills and customer orientation /li liFlexibility and ability to work in a team /li liWilling to perform emergency service according to the operation schedule /li /ul h3Your benefits: /h3 ul liCanteen /li liChildcare /li liModern office, smart working /li liFlexible working model /li liAttractive holiday plan /li liEmployee assistance program /li /ul pAccelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate /p h3Job Family Group: /h3 pMarketing, Sales, Product Management /p #J-18808-Ljbffr