Head ICT Operations 80-100% in Wil

Head ICT Operations 80-100% (m/w/d) Global ICT You take ownership of a global IT operations landscape that is evolving, from traditionally managed services towards a more integrated, in-house and product-oriented operating model. Together with your teams, you ensure that around 800 employees worldwide rely on stable, secure and high-performing digital services, while continuously improving how these services are delivered. At the same time, you actively shape how we run IT operations globally, bringing clarity, structure and measurable impact into our organisation. What makes your everyday life exciting? End-to-end responsibility for global IT operations, including Service Desk, platforms, physical infrastructure and end-user experienceEnsuring stable, secure and high-performing IT services across all locationsLeading and developing a distributed IT Operations organization, including multiple team leadsManaging the global service model (L1–L3) and continuous service improvementOwning business-critical platforms such as Azure, AWS, digital workplace, identity management and connectivityDriving security and compliance operations (e.g. vulnerability management, incident response)Managing external partners, service providers and licensing models incl. FinOpsOwning IT Operations budget, KPIs and performance transparency towards senior leadershipEnsuring smooth transition from projects into stable operationsCollaborating closely with the CTO, senior business stakeholders and international teams What skills do you need to bring? 10+ years of experience in IT, including several years leading global IT operations or infrastructure organizationsProven ownership of a global service desk and complex, multi-cloud platform landscapes (Azure, AWS)Track record of running customer-facing or product-adjacent operational platforms (e.g. SaaS, IoT, connected products)Strong service management foundation (e.g. ITIL) with the ability to evolve operations towards modern, DevOps-driven modelsHands-on experience across core infrastructure domains: identity (Microsoft Entra ID), end-point management, networking/SD-WAN, security operations and observabilityDemonstrated success managing strategic vendors and contracts at scaleExcellent stakeholder management; able to translate between executive business language and deep technical detailFluent English required; is a strong advantage What can we offer you? We offer you a key leadership role with significant impact in a global Swiss technology company. You will work closely with the CTO and executive team and actively shape and evolve the future of our global IT operations. Expect a modern working environment, an open and collaborative culture, and flexible working models. We value diversity and are committed to creating an inclusive environment for all employees. To help reduce unconscious bias, we encourage applicants to submit CVs that focus on relevant experience and qualifications only. BÜCHI Labortechnik AGMeierseggstrasse 40CH-9230 Flawil 1Telefon #J-18808-Ljbffr