Account Manager - Seller Experience (German speaking) Seller Experience · Berlin · Hybrid Remote

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have offices in Brighton, Brooklyn and Berlin and we are rapidly growing in all markets.

MPB has always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 485,000 items of used kit every year, extending the life and creative potential of photo and video equipment for creators around the world.

The role

There is an opportunity in our Seller Experience Team in Berlin, for a motivated sales professional with expertise in customer engagement and support.

In this role, you will actively engage, manage, and nurture both new and existing customers, leveraging effective communication to drive sales and deliver exceptional customer experiences.

Key responsibilities

1. Supporting customers‘ enquiries to increase conversion and maximise value.
2. Engaging and developing new business opportunities to expand our inventory, as well as communicating, engaging and nurturing relationships with current customers.
3. Strong support & sales negotiation skills.
4. Account management by providing a high standard of service.
5. Knowledge of CRM solutions and sales pipeline management.
6. Liaising closely with the Pricing team to ensure we always deliver the best price to our sellers and collaborating with other internal departments to ensure we meet customer expectations along their journey.
7. Responsible for hitting the targets and reporting results achieved on a daily, weekly and monthly basis.
8. Being familiar with customer support & sales KPIs.
9. Collecting customer feedback and delivering analysis and insights with the goal of understanding customer behaviour and capturing new trends and needs.
10. Analysing the competition landscape and promptly supporting the business to better compete.
11. Supporting Sr Account Managers and Leadership on their tasks and projects when required.

Skills and experience needed

1. Proficiency in German and English.
2. Previous experience in a support & sales (B2C and/or B2B) role.
3. CRM solutions and sales pipeline knowledge.
4. Competent in analysing quantitative and qualitative data.
5. Ability to work independently, as well as part of a team.
6. Proactive, hands-on approach.
7. Commercial awareness / acumen.
8. Strong writing, phone and presentation skills, as well as strong communication and negotiation skills.

Benefits

We support our staff and their careers in every way we can and we offer the following benefits:

1. 28 days holiday.
2. 2 days off per year, to actively volunteer for a charity that is close to your heart, that aligns with the MPB values.
3. Retirement & Pension Plans.
4. EU Workers Council.
5. BVG ticket discount.
6. Employee Discount.
7. Employee Assistance Programme (EAP).
8. Learning Management System – the MPB ‚Learning Lab‘ where you have access to thousands of free courses to up-skill in any areas you’d like; whether personally or professionally.
9. Regular social events.
10. Dog friendly office.

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