- We’re growing our Customer Experience team and looking for fluent German speakers to support our customers via live chat, email, and phone
- As a Customer Experience Advisor at MPB, you’ll be the go-to expert, guiding customers through their buying, selling, and trading journeys. Whether it’s answering questions, troubleshooting issues, or providing expert advice, you’ll play a key role in delivering seamless, personalized, and high-quality service every time
- Building strong relationships with customers across Germany through email, live chat, phone, and even social media
- Delivering an outstanding experience in every interaction, with a professional and highly personalized approach
- Managing a busy workflow with confidence, always finding the best customer-focused solutions to maximize satisfaction
- Collaborating closely with Operations to resolve order issues efficiently and ensure a smooth customer journey
- Keeping customers informed about promotions, discounts, and campaigns by liaising with the Marketing team
- Coordinating with external partners, like couriers, to ensure deliveries and fulfillment run smoothly
- Working with global colleagues to stay up to date on best practices and continuously improve regional processes
- Taking ownership of the customer experience, driving loyalty and enhancing MPB’s reputation with every positive resolution
Benefits
- 25 Days Holiday
- Hybrid working
- Employee discount on MPB stock
- Cycle to work scheme
- Private Healthcare
- 4% contributory pension scheme
- Competitive salary
- Generous PTO allowance
- Aetna Medical
- Company EAP
- Employee Discounts
- Dog-friendly office
- 28 days holiday
- MPB Workplace Pension
- BVG ticket discount
- Dog friendly office
- Fresh fruit
- Fresh coffee
- Regular social events
Are you a creative problem solver who loves helping people? Do you thrive on building connections and making a real impact?Language skills: Fluency in German and English. Proficiency in any other language is a plus!Organised & Detail-Oriented: You have a sharp eye for detail and can juggle multiple tasks efficiently without missing a beatConfident Communicator & Problem-Solver: You engage with customers across email, live chat, phone, and social media in a professional yet friendly manner. You thrive on finding creative solutions, staying resourceful, and navigating even complex situations with easeResilient & Adaptable: Challenges don’t faze you—you stay calm under pressure and navigate tricky situations with patience and a positive mindsetTeam Player with Initiative: You’re equally comfortable working independently and collaborating with your team to deliver the best customer experienceTech-Savvy & Quick to Learn: Experience with customer support software is a plus, and you’re always eager to get up to speed with new tools and processesPrevious customer service experience and/or photography & videography knowledge: big plus!
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Customer Experience Advisor (German Speaking, 12-month Contract) in Berlin Arbeitgeber: MPB
MPB ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Berlin eine dynamische und unterstützende Arbeitsumgebung bietet. Mit einem starken Fokus auf persönliche und berufliche Weiterentwicklung, großzügigen Urlaubstagen und einzigartigen Vorteilen wie einem hundefreundlichen Büro und einem umfassenden Lernmanagementsystem, fördert MPB eine Kultur des Wachstums und der Zufriedenheit. Hier haben Sie die Möglichkeit, Ihre Leidenschaft für Fotografie und Videografie in einem innovativen Team einzubringen und gleichzeitig von attraktiven Zusatzleistungen zu profitieren.
