Entertainment Operations Director

JOB PURPOSE

Operations Director manages entertainment operations on MSC & Explora Cruise ships & the shoreside operations team, ensuring high standards, guest satisfaction, & team support. The role oversees operations, prepares ships for new markets, handles feedback on content, suppliers, & staff. Leads recruitment, training, & management of large scale budgets.

KEY ACCOUNTABILITIES

1. Strategic Planning: Align departmental strategy with company goals.
2. Process Optimisation: Drive operational efficiencies & improvements.
3. Leadership: Lead operational teams, shoreside, travelling & onboard.
4. Performance Monitoring: Track KPIs for continuous improvement.
5. Risk Management: Identify & mitigate potential risks.
6. Collaboration: Coordinate with Entertainment Development, Creative, & other external departments.
7. Compliance: Ensure adherence to industry standards & policies.
8. Staff Development: Oversee recruitment, training, & development of operational staff.
9. SOP Management: Create & maintain standard operating procedures.
10. Budget & Financial Management: Manage budgets & control costs.
11. Analytical Skills: Analyse data to drive operational improvements.
12. Project Management: Oversee new entertainment-focused projects in line with other stakeholders.
13. Performance Reviews: Conduct key staff performance reviews and procedures.
14. Crisis Management: Manage emergencies effectively.
15. Expansion Support: Support integration of new markets & products.
16. Special Projects: Manage additional assigned projects.

QUALIFICATIONS

1. 10 years + senior management or director level, preferably with onboard and/or shoreside roles in cruise industry.
2. Fluent English. Any other European Language is a plus.
3. Strong financial acumen & attention to detail.
4. Excellent project management, analytical, & communication skills.

VISA REQUIREMENTS

EU Passport or right to work in Switzerland.

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