Retail Training Manager in Genève

pWhere passion meets opportunity /ppThe best of your adventures is the one you have yet to sail! /ph3Your Purpose /h3pThe Retail Learning DevelopmentManager is responsible for developing and delivering the global retail learning strategy across MSC Cruises and Explora Journeys. /ppThe role ensures that all onboard retail teams have the knowledge, skills and service mindset required to deliver exceptional shopping experiences, achieve commercial objectives and represent leading luxury and premium brands with excellence. /ppWorking closely with Retail Leadership, Category Managers, Visual Merchandising, Operations teams and brand partners, the role builds retail capabilities across all product categories, combining luxury service excellence, selling techniques, product expertise and commercial performance. /ppThe position plays a critical role in transforming retail teams into confident brand ambassadors and high-performing sales professionals. /ph3Your Impact /h3h3Retail Learning Strategy /h3ulliDefine and implement the global retail training strategy aligned with MSC Cruises and Explora Journeys brand positioning. /liliDevelop a structured learning journey covering onboarding, product knowledge, selling skills, service excellence and leadership development. /liliEstablish consistent retail standards across all vessels while adapting training to different retail environments and customer profiles. /liliCreate scalable training programs suitable for a global, multicultural retail organization. /li /ulh3Luxury Service Soft Skills Development /h3ulliDevelop training programs focused on luxury hospitality and customer experience excellence. /liliTrain retail teams on: /liliCustomer engagement and relationship building /liliLuxury selling rituals /liliStorytelling and emotional selling /liliClienteling techniques /liliVIP guest experience /liliCross-selling and up-selling /liliHandling objections and closing techniques /liliEnsure retail teams understand the importance of personalization, service attitude and guest journey. /li /ulh3Product Knowledge Hard Skills Training /h3ulliBuild category-specific training programs in collaboration with Category Managers and brand partners. /liliEnsure teams develop strong product expertise across: /liliWatches Jewelry /liliFashion Accessories /liliPerfume Cosmetics /liliDuty Free categories /liliDevelop product storytelling capabilities including brand heritage, craftsmanship, innovation and key selling points. /liliSupport new product launches and brand introductions with dedicated training plans. /li /ulh3Sales Performance Commercial Excellence /h3ulliDevelop training programs connected to commercial objectives and retail KPIs. /liliTrain teams on understanding and improving: /liliConversion rate /liliAverage transaction value /liliUnits per transaction /liliSales productivity /liliCategory performance /liliCustomer engagement indicators /liliPartner with Retail Operations to identify capability gaps and define improvement plans. /liliMeasure training effectiveness through business impact and performance improvements. /li /ulh3Training Content Digital Learning /h3ulliCreate engaging learning materials including: /liliTraining manuals /liliProduct guides /liliSales playbooks /liliE-learning modules /liliVideos and digital content /liliCoaching tools /liliDevelop modern learning approaches adapted to a global mobile workforce. /liliContinuously improve training content based on feedback and performance results. /li /ulh3Retail Culture Engagement /h3ulliPromote a culture of continuous learning, curiosity and commercial excellence. /liliInspire teams to become passionate ambassadors of brands and products. /liliRecognize and support high performers through development programs. /liliContribute to building a strong retail identity across MSC Cruises and Explora Journeys. /li /ulh3Your Journey so far /h3ulli8+ years of experience in retail training, learning development or retail excellence. /liliExperience in luxury retail, premium retail, or travel retail environments. /liliProven experience designing and delivering sales and service training programs. /liliExperience managing international and multicultural retail teams. /liliStrong understanding of luxury customer experience and retail selling techniques. /liliExperience working with luxury brands and product training programs is highly desirable. /li /ulh3Your Essentials /h3ulliStrong understanding of luxury retail codes and customer experience excellence. /liliExcellent facilitation, coaching and communication skills. /liliAbility to inspire and engage frontline retail teams. /liliStrong commercial mindset with understanding of retail KPIs and sales performance. /liliAbility to translate business objectives into effective learning solutions. /liliStrong project management and organizational skills. /liliCreative approach to training content and learning methodologies. /liliAbility to work effectively across cultures and geographies. /liliFluent English; additional languages are an advantage. /liliWillingness to travel extensively across the fleet. /li /ulh3Our commitment /h3pWe are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. /p #J-18808-Ljbffr