Customer Engagement Specialist – Oncology (m/f/d) / Kundenbetreuer Onkologie – Zentralschweiz [...]

Overview

Customer Engagement Specialist – Oncology (m/f/d) / Kundenbetreuer Onkologie – Zentralschweiz (m/w/d) role at MSD Switzerland.

Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. We translate breakthrough science into innovative medicines and collaborate with governments and payers to ensure access to medicines.

The Customer Engagement Specialist – Oncology (m/f/d) will be responsible for the Central Switzerland territories and reports into the National Sales Manager within the Oncology Business Unit.

Responsibilities

• Sales Performance and Targets: Achieve agreed sales, productivity and performance targets within the assigned sales territory.
• Customer Relationship Management: Build, develop, and maintain strong relationships with targeted customers; understand the needs and challenges of customers in various healthcare settings; provide competent, professional, and timely product support. Collaborate with healthcare professionals to develop co-created solutions that improve patient outcomes, including educational events, patient journey initiatives, and patient access and support programs. Gain insight into customers\' communication preferences and use a customized omnichannel approach.
• Key Account Management: Serve as the primary point of contact for key accounts; develop a deep understanding of key centres’ needs and address them with personalized support; implement strategic account plans; coordinate resources across departments; track key account metrics to drive growth.
• Territory Management: Refine targeting and segmentation; maintain efficient territory administration and expense processing; conduct pre-call planning and set objectives for each interaction; organize local sponsorships and events; monitor budgets and expenses.
• Collaboration and Ways of Working: Align with territory colleagues and cross-functional teams; foster a collaborative environment and share best practices and customer insights; promote diversity, equity and inclusion.
• Data Analytics and Digital Tools: Leverage digital channels and tools to enhance engagement beyond face-to-face interactions; use BI data and CRM for decision making and prioritization.
• Market Knowledge and Competitive Intelligence: Participate in meetings and training to maintain market knowledge; monitor market trends and competitor activity; use competitive intelligence to identify opportunities and inform value propositions.
• Compliance & Ethics: Work in accordance with company compliance standards, SOPs, and local laws.

Your Profile / Qualifications

• Minimum of a Life Science, Business degree, or equivalent; experience in Oncology preferred.
• Paramedic or nursing qualification, or country-specific medical sales accreditation (e.g., SHQA) is a plus.
• 1-5 years of industry experience preferred (internships or early sales/marketing roles).
• Proven track record of high achievement is a plus.
• Fluent in German and English; residing in Central Switzerland; French and Italian a plus.
• Customer-oriented, proactive, assertive, sociable, independent with strong communication and relationship-building skills.
• Results-driven with growth mindset and focus on continuous improvement.
• Ability to influence stakeholders and drive action plans within matrix, cross-functional teams.
• Strong problem-solving, project planning, and analytical skills.

Company

Our Human Medicine division emphasizes the ideology “Patient First, Profits Later.” The team includes experts in sales, marketing, market access, digital analytics, and commercial management, united by the goal of making medicines accessible globally.

MSD Switzerland has had a presence in Switzerland since 1963. The company operates from multiple locations in Lucerne and Zürich, with a focus on bringing medicines and vaccines to patients worldwide. We are proud to be certified as a “Top Employer Switzerland” and “Top Employer Europe.”

Current Employees apply HERE. Current Contingent Workers apply HERE.

Note

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