Resilience & Customer Service Manager (m/f/d)

Resilience & Customer Service Manager (m/f/d)

Ort: München
Unternehmen: Munich Re
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• Adopting of the Operational Resilience framework and methodology, including setting the approach for mapping of important business services
• Developing, tracking and reporting on remediation plans to increase operational resilience
• Working with service owners to ensure an understanding of specific threats and associated impacts and to develop remediation plans
• Recommending and requesting funding for projects to improve operational resilience of important business services
• Leading activities to support service owners to test operational resilience of important business services
• Identifying and onboarding external service providers which act as runoff managers
• Offering advice and consultation to service owners
• Identifying opportunities for Great Lakes to meet basic consumer principles like ‚A firm must act to deliver good outcomes for retail customers‘ through assessments and monitoring remedial plans‘
• Managing the mail and the general enquiries & complaint forwarding mail/emails to the appropriate internal manager or external third party
• Managing all communication with retail customers and ensuring the support
  Your Profile
• Solid (3+ years) underwriting experience in established line of business (facultative / direct)
• Understanding of Operational Resilience design and execution
• Exposure working within Business Continuity or risk management
• An understanding of Business Continuity Planning and IT Disaster Recovery
• Experience of dealing with process and organisational change
• Strong analytical skills including problem-solving & data skills
• Strong interpersonal skills to establish and maintain relationships
• Highly IT literate, specifically with MS Office and Excel
• Strong interpersonal skills, team player and highly motivated, always prepared to share knowledge
• Very good communication and client-facing skills
• Passion to perform and willingness to take on responsibility
• Fluent German and English speaking & writing, additional languages a bonus
  About us
  As the world’s leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.
  Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.
  Sounds like you? Push boundaries with us and be part of Munich Re.
  Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below.
  Unlock your potential
• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.
  Rewards & Recognition
• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements.
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.
• Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.
  Münchener Rückversicherungs-Gesellschaft
  Laura Fuchs HR Consultant
  Königinstraße 107 80802 München* GERMANY
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  Jobs ) Bayern ) München (Kreis) ) Stellen aus Buchhaltung & Finanzwesen ) Resilience & Customer Service Manager (m/f/d)
  Auf diesen Job bewerben