Client Support Engineer

Overview

Your mission – Manage Windows and MacOS clients, software and users within a hybrid Microsoft environment (Entra ID, Active Directory, Intune).

– Maintain our on-site IT equipment. (Teams Rooms, hybrid work setups).

– Optimize and automate processes to promote self service and enable your colleagues at the Service Desk to solve standard issues and requests (PowerShell, Intune).

– Support the team at our Service Desk and work on projects with other teammates.

– Operate audio, video and streaming equipment. If interested, managing AV systems (KNX, DMX, RTSP, Home Assistant).

Responsibilities

• Manage Windows and MacOS clients, software and users within a hybrid Microsoft environment (Entra ID, Active Directory, Intune).
• Maintain on-site IT equipment (Teams Rooms, hybrid work setups).
• Optimize and automate processes to promote self-service and enable colleagues at the Service Desk to solve standard issues and requests (PowerShell, Intune).
• Support the Service Desk team and collaborate on projects with teammates.
• Operate audio, video and streaming equipment; participate in AV system management (KNX, DMX, RTSP, Home Assistant) when interested.

Qualifications

• Professional experience. You have a minimum of 1 year of experience in relevant fields.
• Theoretical background. You completed training as \“Fachinformatiker\“ or similar.
• Communication. Fluent English & German and overall communication skills are mandatory to foster a professional collaboration.
• Self-organization. You work independently, structure your tasks, and set clear priorities in a fast-paced, dynamic environment.
• Passion. You bring a strong willingness to learn new skills and embrace new opportunities.

Benefits & Perks

• Learning opportunities. Level up with excellent training and development opportunities, such as e-learning, hard- or soft-skill trainings from our InnoVersity or industry conferences.
• Outstanding benefits. Get 28 vacation days, a sabbatical, mobile device, contribution to your public transport ticket, and more.
• Compensation & Fair Play. Public salary grids where applicable; salary range reviewed based on market data and seniority. Seniority level (junior, regular, senior) evaluated during interview.
• Flexible working hours. Trust-based working hours; active breaks, table tennis, gym, and rooftop terrace.
• Food & drinks. Free drinks and fresh fruit; access to in-house canteen or employee kitchens.
• Dynamic people. Work in an agile multicultural team to optimize processes.
• Creative processes. An atmosphere that empowers creative thinking and strong results.
• Team of specialists. Be part of InnoGames’ international team in a stable growing company and award-winning employer.
• Company events. Regular events such as wine tasting, cooking, paintball, barbecue on our rooftop terrace.