Superviseur/superviseure des services à la clientèle et des opérations in München

## Superviseur/superviseure des services à la clientèle et des opérationsPostuler: Munich, Germany: Temps Plein: Publié aujourd'hui: R2615837Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd’hui!# **Ce que vous ferez**# This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. In our brand-new Kirchheim branch, we are looking for a Supervisor on our dedicated Operations team. You will supervise operational activities in accordance with corporate policies and procedures and ensure smooth operations during shift. **Requirements:** * Captures and meets customer’s expectations.* Communicates knowledge and experience to front line staff and acts as coach, trainer and role model.* Plans and schedules front line staff, keeping a grasp on daily activity, and ensures proper resource use on a daily basis.* Provides feedback to managers on daily issues & staff performance.* Ensures conformance to all company procedures and standards as well as all GxP requirements while complying with regulatory agencies standards (PIP, Transport Canada, TSA regulations, etc) and cold chain requirements.* Assists the Operations Manager in training on SOPs (global and local).* Ensuring that refrigeration / temperature control equipment is working correctly.* Troubleshooting and problem management.* Delegates all shipments to customer service / operations staff.* Monitors screens to ensure all deadlines are met, following up on all work in progress* Assists other departments with general questions about the operation & packaging and supporting sales by providing technical expertise and participating in sales calls/presentations.* Implements new technology to increase productivity and performance.* Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.* Maximizes employee morale, productivity, efficiency and retention.* Assists the Operations Manager in conducting performance evaluations and yearly reviews.* Demonstrates flexibility in work schedule.* Relevant operational experience in logistic operations* Full understanding of Cold Chain Management* Flexibility, exceptional work ethic and Leadership agility* Professional manner and sense of urgency, inspiration and creativity* Excellent interpersonal and communication skills as well as approachable demeanor* Strong organizational and time management skills.* Proficiency in World Courier systems preferred #LI-RM1**Ce qu’Cencora offre** Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.Temps Plein #J-18808-Ljbffr