B2B-Account Manager (m/f/d)

Your mission

As our B2B Partnermanager, you’ll be at the center of our client relationships, delivering top-tier and technically sound support from day one. You’ll drive client satisfaction and success by being the go-to person for all things related to our B2B customer base – from onboarding to ongoing support. Among other projects, you will have the opportunity to work with TÜV NORD, one of our most important cooperation partners, and collaborate with a leading company in the industry to create a real impact. Your role will directly influence our customers\‘ experience and play a key part in the long-term success and growth of our company.

Your responsibilities

• Be the trusted advisor for different tier level B2B clients, ensuring seamless communication and prompt resolution of inquiries and issues to exceed expectations.
• Act as the primary point of contact for all B2B client support, esp. resolving technical issues, answering product-related questions, and ensuring a high level of client satisfaction.
• Create a flawless onboarding experience, including technical explanations, onboarding materials, and resources ensuring every client starts off on the right foot.
• Identify and unlock new opportunities by proactively spotting upsell potential within the client base and working with sales to drive additional value.
• Own client-facing operational tasks such as invoicing, contract coordination, and reporting on support activities, ensuring accuracy and transparency across all touchpoints.
• Boost risk management efforts, using data insights and feedback to stay ahead of potential issues and maintain high levels of client satisfaction.
• Support the Sales department during the whole sales process and provide necessary documentation.
• Collaborate with the Automotive and Tech teams to align on client needs, escalate bugs or change requests, and ensure timely updates to relevant features.

Your profile

• You have 2+ years of experience in B2B customer success, account management, or a similar role – ideally with a focus on technical support for complex products or platforms
• You’re a natural communicator particularly at building relationships and explaining technical topics – whether addressing client challenges, aligning internally, or proposing solutions.
• You are confident with independently handling and resolving technical client inquiries, working closely with cross-functional teams, particularly in a B2B environment.
• You thrive when managing multiple client accounts and enjoy ensuring that each one receives the highest level of service.
• You’re comfortable with invoicing processes and handling contracts, and you have a keen eye for detail.
• You’re organized, proactive, and able to prioritize effectively in a fast-paced, dynamic environment.
• You are fluent in both German (native) and English (C1)

Why us?

• An inclusive company culture and extremely motivated people
• High impact and responsibility in a very successful and fast-growing company and brand
• Strong management team with proven track record in successful startups to learn from
• A competitive compensation and 100% fully supported company equipment
• A high learning curve with all the possibilities for personal growth and professional development
• No walls, no limits, no bureaucracy just unlimited potential
• The nicest and most international team in the stylish brand-new office, in the heart of Munich with an amazing view on the Alps
• To learn more about our vibrant company culture feel free to visit our Career & Culture page

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