Funeral Services Assistant in Altona

• Permanent, Full time Position
• $77,566.99
• Two RDO's (Rostered Days Off) per month
• Location: Altona

The opportunity

The Funeral Services team is responsible for supporting the delivery of funeral operations through a range of activities that require attention to detail, strong communication skills and a professional, customer-focused approach. You will need emotional intelligence, sound organisational skills and the ability to manage competing priorities while maintaining a high standard of service.

Key responsibilities include but not limited to:

• General crematorium duties – processing and CR storage and handling
• Data administration of deceased and cremated remains
• Perform gatehouse duties such as escort for funeral services and families for to burial site
• No-family in attendance CR Interments, retrieval or scattering
• Memorialisation options (including plaque management)
• Receive deliveries from funeral directors and confirm paperwork is correct and meets the requirements of the Cemeteries and Crematoria Act.

To be successful in this position you will require:

• Current Driver’s license (mandatory)
• Proficient in Microsoft Office suit of programs
• Experience in the provision of customer service and support, with attention to detail, a calm and professional demeanor, as well as flexibility and initiative in dealing with the unexpected.
• Display commitment to meeting the expectations and requirements of customers in a supportive and thoughtful manner.
• Displays sensitivity and maintain confidentiality in dealing with the family and friends of the bereaved.
• Display commitment to working cooperatively with allstaff involved in both the planning and execution of funeral services
• Understanding/experience in the operation of Audio/Visual/DVD equipment (desirable).
• Mechanical qualifications or demonstrated mechanical aptitude.
• Multi lingual skills (Chinese, Italian, Greek, Arabic, etc.) is highly desirable.

A career with us:

Our people are our most valued asset – we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.

We offer:

• Comprehensive induction program
• Two RDO’s (Rostered Day Off) per month
• Fantastic Training and Development opportunities
• Free onsite car parking
• A collaborative team that fosters growth and innovation
• Employees provided with uniform, PPE and Laundry services
• Employee Assistance Program to support our employees and their family’s overall wellbeing

How to apply:

Please ensure you include a cover letter as part of your application. We would like to know why you are interested in the role, and how your skills, knowledge, experience and qualifications are applicable to the role.

Applications close 5pm Wednesday 11 November 2026

For a confidential discussion, please contact Zana Friend - 0438 885 294

Please apply via our careers site by following the link below:

https://gmct.elmotalent.com.au/careers/gmct/jobs

To view the Position Description for this role, please [click here]. (*Please note if you are viewing this from Seek or LinkedIn you will need to find the job ad on our careers page for the link to open.). The link to our careers page is https://gmct.elmotalent.com.au/careers/gmct/jobs

This position requires the successful candidate to undergo a pre-employment medical and police check.

GMCT is a Supportive Employer of Australian Defence Force Reservists. GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at myhr@gmct.com.au