Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.Job DetailsPosition SummaryUnder the general direction of the Director, Global SAM/KAM Programs , the Global Sales Account Director is responsible for managing and growing strategic business relationships between World Courier and designated global customer accounts. This role leads the global development, maintenance, and expansion of assigned accounts, with a focus on revenue contribution, profitable growth, service excellence, and overall customer satisfaction . This is a highly visible role for a strategic, resilient, and execution-oriented leader who can manage complex global accounts, navigate a matrixed organization, and take full ownership of customer outcomes. The ideal candidate combines strategic account management, strong program/project management, executive relationship leadership, and operational problem-solving to drive customer success across multinational, high-value accounts.Key ResponsibilitiesLead the ongoing strategic business relationship between World Courier and assigned global strategic or key accountsDevelop, execute, and continuously refine strategic account plans aligned to international, national, and regional business goalsDrive global revenue growth, profitability, retention, and service satisfaction across assigned accountsBuild and maintain strong relationships at the highest customer levels, including executive stakeholdersIdentify, develop, and expand new business opportunities within assigned accounts through targeted, value-based sellingCreate and communicate compelling value propositions that build customer trust and support long-term partnership growthLead and coordinate an extended global team of account managers and cross-functional partners , often through influence rather than direct reporting linesDetermine priorities, assign tasks, track progress, and ensure execution against strategic account plansAct as the point of ownership for customer issues, complaints, escalations, and internal roadblocks, ensuring timely resolution and strong follow-throughNavigate a complex matrix organization to align commercial, operational, and support teams around customer commitmentsGather and analyze market, customer, and competitive intelligence to anticipate change and shape account strategyMonitor customer ownership changes, affiliations, market share opportunities, evolving customer requirements, and competitor activityCollaborate with Regional Marketing Specialists on account-based marketing initiatives where neededOversee the RFP process and support MSA-related contract negotiations for assigned accountsDeliver high-impact sales presentations, executive business reviews, proposals, and strategic updates to customers and internal leadershipMaintain accurate account activity and opportunity tracking in the CRM platformProvide regular account progress updates to management on a monthly basis , with broader extended team communication occurring quarterlyMentor others and contribute to best practices, tools, and frameworks that strengthen global account management capabilities across the organizationWhat You Bring8+ years of relevant experience in strategic account management, global accounts, client relationship management, sales, logistics, supply chain, pharmaceutical distribution, or related fieldsBachelor's degree in Business Administration, Marketing, Sales, Project Management, Supply Chain, Computer Science , or a related field, or an equivalent combination of education and experienceStrong experience building and executing strategic account plansExcellent organizational, project management, and program management capabilitiesProven ability to lead through influence and deliver results across a matrixed, multinational organizationDemonstrated success in value-based selling , revenue growth, and customer retentionStrong executive presence and the ability to build trust with senior customer stakeholdersAbility to manage difficult issues, complaints, and service challenges with ownership, accountability, and resilienceStrong business acumen with the ability to understand the total business , including commercial, operational, and customer service implicationsExcellent written and verbal communication skills, including presentations, proposals, and executive updatesAbility to interpret customer needs, healthcare and industry trends, and competitive dynamics, then translate them into actionable strategiesProficiency with CRM tools and general business systemsQualificationsPreferred ExperienceExperience in a multinational organizationBackground in logistics, c #J-18808-Ljbffr
Global Sales Account Director
