Customer Service (All Genders) | Fr & En Required | De Beneficial | 40 Hrs in Berlin

As a member of the Customer Service Team within our Customer Excellence Department, you support our B2B customers in the European market and act as an important link between our customers, Sales Representatives and internal teams. Our welcoming company culture and the opportunity to work remotely up to 40% of the time create a positive and enjoyable working environment.

YOUR RESPONSIBILITIES

• You are the first point of contact for our B2B customers and Sales Representatives by phone and email providing personal, professional and solution-oriented support.
• You keep track of everything: You carefully document customer requests, cases and relevant information in our ticketing system to ensure transparency and make sure nothing gets lost.
• Whether it is orders, backorders, complaints, claims or individual requests, you handle them reliably and help ensure a smooth process from start to finish.
• When something doesnt go as planned, you get to the bottom of it, coordinate with the relevant teams and find pragmatic solutions.
• You handle questions about invoices or outstanding payments in close coordination with our Accounting team.
• Even in challenging situations, you stay calm, friendly and solution-oriented and always find the right tone.
• You are the voice of our customers and actively share their feedback to help us continuously improve our service.

YOUR PROFILE

• You are fluent in French andEnglish (B2 or higher) and communicate confidently and professionally in both languages. German or additional language skills are a plus.
• Due to your previous experience in Customer Service or Customer Support, you know what great Customer Care looks like.
• You enjoy interacting with customers and working closely with colleagues and different teams.
• You are independent, reliable and responsible, with a strong customer-focused mindset.
• You are confident using MS Office and ideally have experience with ticketing systems and SAP. Proficiency in both is essential for this role.

OUR OFFER

• You have the opportunity to work remotely for up to 40% of your working time.
• Our MYKITA HAUS in Berlin-Kreuzberg offers an inspiring and welcoming work environment
• including access to yoga or back fitness classes.
• Community matters to us: Our monthly lunch, regular after-works and company celebrations create
• plenty of opportunities to connect across teams.
• Got a green thumb? Plant your own fresh herbs and vegetables in our garden.
• Flexible working hours and working models help you balance your professional and private life.
• Want to bring your dog to work? If your department is on board, four-legged companions are
• welcome at MYKITA.
• As a MYKITA employee, youll receive attractive discounts on our products.
• In addition to 28 days of paid vacation, Christmas Eve and New Years Eve are completely off.

Become part of the MYKITA team and help shape everything around eyewear with us. We look forward to receiving your application.

Your contact person for this position is Kristina Hoppe, MYKITA Holding GmbH, Köpenicker Straße 20, 10997 Berlin, www.mykita.com.

After submitting your application, youll automatically receive confirmation of receipt. Reviewing your application will take approximately two weeks. Well then get back to you with feedback. If we have any questions or need additional documents, well be in touch.

Our innovative strength comes from the diversity and variety of perspectives of our employees. Therefore, we welcome all applications regardless of gender, nationality, ethnic or social origin, religion, disability, age, sexual orientation or gender identity.

Tätigkeitsbereich

Kundenservice

Karrierestufe

mit Berufserfahrung

Arbeitszeit

Vollzeit

Standorte

Köpenicker Straße 20, 10997 Berlin, Deutschland
Hybrides Arbeiten

Arbeitsverhältnis

Festanstellung

Kontaktperson

Kristina Hoppe:

+49 30 204566 543

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