Customer Service Manager (m/f/d)

Your mission

In this role, you’re our user whisperer – someone who supports our customers with empathy, insight, and a clear overview. Together with a motivated team, you’ll work closely with our existing customers, helping them get the most out of our software. Your goal: finding solutions that truly make a difference – sustainable and delivered with a smile. You’ll collaborate closely with your Customer Support Team Lead.

• Target-oriented processing of customer inquiries for a defined customer base
• Direct communication with existing customers to solve problems
• Collaboration with the Product Management, Development and Consulting teams in the area of product development Reporting ticket information to the Team Lead to identify optimization potential
• Maintaining the internal customer management systems and knowledge databases

Your profile

• You have completed vocational training as an office administrator or already bring solid experience in customer support.
• A plus: Experience in customer support with software products or an affinity for IT.
• A plus: You have experience in telephone-based customer service.
• A plus: You have gained relevant professional experience in social institutions, for example as an administrative employee or nursing professional, and are familiar with billing procedures.
• You are characterized by a friendly, open, and reliable manner.
• You possess excellent communication skills.
• You have business-fluent German language skills, both spoken and written.

Why us?

• A responsible task with meaning: We build software to digitize the social care sector and thus enable our customers to focus on a better life for their clients by giving them more time for
  care & support
• A hybrid working model with attractive office working hours and no shift or weekend work
• Exciting, challenging tasks in a dynamic, future-oriented environment
• A culture of appreciation and a harmonious working atmosphere in a growing, international
  company with opportunities to get involved
• A creative working environment, flat hierarchies and short decision-making processes
• Attractive remuneration models, a permanent employment contract and an employer
  contribution to your company pension scheme
• Access to corporate benefits, JobRad leasing and other mobility offers such as a fully
  financed Germany ticket
• Opportunity to familiarize yourself with the product through training courses and user days,
  as well free Babbel access to improve your English skills

contact information

If this sounds like you, we look forward to receiving your detailed application documents, including your salary expectations and earliest possible starting date via our online application form!