IT Operations Manager (m/f/d)

Your mission

• Responsibility for implementing IT
• services to ensure the continuous availability of the IT infrastructure
• Development and maintenance of service level agreements (SLAs)
• Monitoring and analysis of IT services to identify opportunities for improvement
• Proactive coordination and escalation of incidents (incident management) and ensuring rapid problem resolution
• Close cooperation with internal departments and external service providers to ensure smooth IT operations
• Implementation and monitoring of IT security policies and processes in accordance with applicable standards (ISO 27001 and C5T2 advantageous)

Additional area of responsibility: Pre-sales & project support

• Supporting sales in quotation situations relating to hosting and infrastructure
• Providing technical advice on the design of individual customer solutions
• Creating and maintaining sales support documents and presentations for hosting and IT services
• Assistance with calculating technical services and operating costs (e.g. cloud services, infrastructure, support levels)
• Close coordination with product management and sales to further develop market-driven IT service offerings
• Documentation and support in handing over new customer projects to the operations team and technical support in early implementation phases

Your profile

• Completed degree in computer science, business informatics or comparable training with relevant professional experience
• Experience in using common ticketing and monitoring tools
• Strong hands-on mentality
• Strong analytical skills and a solution-oriented approach to work
• Excellent communication skills and assertiveness
• Ability to work in a team, high level of commitment and organisational skills
• Willingness to travel occasionally
• Very good written and spoken German (minimum language level C2)
• Very good written and spoken English (minimum language level B2)

Why us?

• A responsible role with purpose: our software products enable our customers to focus on improving the lives of their clients by giving them more time for care and support
• Exciting, challenging tasks in a dynamic, future-oriented environment
• Flexible working hours and a hybrid working model so that you can continue to organise your day flexibly
• A culture of appreciation and a harmonious working atmosphere in a growing, international company with opportunities to get involved
• A creative working environment, flat hierarchies and short decision-making processes
• Attractive remuneration models, a permanent employment contract and an employer contribution to your company pension scheme
• Access to corporate benefits, JobRad leasing and other mobility offers such as the fully financed Germany railway ticket

contact information

If this sounds like you, we look forward to receiving your CV including your salary expectations and earliest possible starting date via our online application form!