Head of Customer Analytics (f/m/d)

Intro To support our Customer Analytics and Insights Division we are searching for a Head of Customer Analytics (f/m/d) to be based in our Munich office. Tasks WHAT YOU WILL DO You are responsible for creating customer insights and advanced customer analytics and for driving customer-centric, data-driven decisions across business units You are leading the Customer Analytics team, managing a cross-functional team of data scientists, business analysts and campaign managers The team owns customer analytics and customer insights incl. customer segment definitions, identification of customer base development trends, creation of growth strategies per segment / department group, developing customer behavior modelling, and executing custom-targeted campaigns You develop the Customer Analytics Roadmap for business and analytical projects, proactively identifying potential for Customer Analytics to drive business value You encourage collaboration with other teams including Customer Experience, Retail, E-Mail Marketing, Online Marketing, Shop Management, BI, IT etc. You prioritize projects in your team in line with the customer analytics roadmap You manage your team members’ individual development with on-the-job sparring and by providing dedicated individual development plans Requirements WHO YOU ARE 7+ years of experience in Customer Analytics, Data Science, Marketing Automation, CRM or a similar role Strong understanding of customer analytics, behavioral modelling, CRM business drivers and targeted customer communication Strong management skills, analytical and strategic thinking Advanced, hands-on knowledge of statistical methods and tools (e.g. SQL, Python, R, Excel) Experience in advanced analytical modelling / predicative analytics projects Very good Excel skills, experience with Power BI or Tableau are a plus Fluent in Business English, experienced in stakeholder communication on all levels of data literacy and seniority including experience in collaboration with C-levels Experience in leading a culturally diverse (project) team, working in a complex organizational environment and driving change across the organization and within your department Benefits WHAT WE OFFER Up to 32 days of holiday, depending on the length of service, starting with 28 days Mobile office with up to 40% of your total contracted hours (job and position permitting) 10 days/year of mobile office abroad in EU-countries (job and position permitting) Language & e-learning courses Staff discount of up to 30% Company pension scheme Discounted membership for selected sports platforms & gyms Discounted travel card Access to LinkedIn Learning Individual support on mental health & well-being (e.g. compatibility work and family life) Social Day Employee Share Purchase Plan Closing WHO WE ARE Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.