L2 Onsite Support Representative

Job Title: L2 Onsite Support Representative Location: Frechen, Germany Work mode: mostly onsite with some flexibility of remote Language: German (Conversational level) & English Type: Contract (1 Year) Key Responsibilities: Technical Support (L1/L2): Handle tickets via ServiceNow from helpdesk or self-service portal. Provide onsite support for hardware, software, and connectivity issues. Escalate unresolved issues to L3 or vendors. IMAC Services: Install, move, add, and change IT equipment and software. Configure email, VPN, and network settings. Device Lifecycle Management: Coordinate hardware refreshes and data backups. Manage asset disposal and documentation. User Account & Access Management: Manage user accounts, passwords, MFA, and access controls. Networking & Connectivity: Troubleshoot LAN/WAN, VPN, and printer connectivity. Peripheral Support: Configure and troubleshoot printers, scanners, and external devices. IT Security & Compliance: Ensure antivirus updates, assist in audits, and enforce security policies. Asset Management: Track IT inventory, perform audits, and manage shipments. Documentation & Reporting: Maintain knowledge base and document recurring issues. End-User Training: Provide IT orientation and training on tools and security. Project Support: Assist in infrastructure deployments, office relocations, and application rollouts.