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- Aufgaben: Provide onsite technical support for Windows 10 & 11, troubleshoot hardware/software issues.
- Arbeitgeber: Join N Consulting Ltd, a dynamic company focused on delivering top-notch IT solutions.
- Mitarbeitervorteile: Enjoy hands-on experience, flexible work environment, and opportunities for growth.
- Warum dieser Job: Be the go-to tech hero, enhance user productivity, and make a real impact.
- Gewünschte Qualifikationen: Must have experience with Windows OS, SCCM, Intune, and strong troubleshooting skills.
- Andere Informationen: Ideal for tech-savvy individuals looking to kickstart their career in IT support.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Desktop Support Engineer at N Consulting Ltd
Mandatory Skills:
Windows client OS (Win 10 & Win 11), SCCM & Intune Staging Experience.
- Provide technical support onsite (Windows 10 & 11 and hardware) to our clients at their location.
- Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
- Efficient onsite troubleshooting and technical support to resolve user issues promptly, ensuring minimal downtime and enhanced user productivity.
- Maintain video conference systems.
- IMACD: Install, configure, and maintain hardware and software systems.
- Support power users in project rollouts and deployments.
- Maintain accurate records of repairs, inventory, and equipment.
- Communicate effectively with clients, team members, and management.
- Key technician providing Power/Exec support.
- Keep accurate and up-to-date records of the quantity, model, and condition of all IT devices (notebooks and mobiles) in use.
- Bundle packages of notebooks and mobile accessories that are labeled correctly and packaged securely for distribution to users.
- Deliver fully configured notebooks and mobile devices to users, ensuring that each device has the necessary software, settings, and operating systems as per requirements.
- Ensure high-quality IT devices that meet specific requirements and standards.
- Provide comprehensive inventory reports that offer insight into device stock levels, demand forecasting, timely ordering of new stock, and optimization of inventory levels.
- Regularly update and maintain IT devices to ensure they function optimally and securely.
- Timely communication with users to schedule deliveries and provide support as needed.
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Desktop Support Engineer Arbeitgeber: N Consulting Limited
Kontaktperson:
N Consulting Limited HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Desktop Support Engineer
✨Tip Number 1
Familiarize yourself with the latest features and updates of Windows 10 and 11. Being well-versed in these operating systems will not only help you troubleshoot effectively but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Gain hands-on experience with SCCM and Intune. If you haven't worked with these tools before, consider setting up a lab environment where you can practice staging and deploying applications, as this will be crucial for the role.
✨Tip Number 3
Brush up on your communication skills. As a Desktop Support Engineer, you'll need to interact with clients and team members regularly. Practice explaining technical issues in simple terms to ensure effective communication.
✨Tip Number 4
Prepare to discuss your troubleshooting process during the interview. Be ready to share specific examples of how you've diagnosed and resolved hardware and software issues in the past, highlighting your problem-solving skills.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Desktop Support Engineer
Tipps für deine Bewerbung 🫡
Highlight Relevant Skills: Make sure to emphasize your experience with Windows 10 & 11, SCCM, and Intune in your application. Clearly outline your technical support skills and any relevant certifications.
Showcase Troubleshooting Experience: Provide specific examples of how you've diagnosed and resolved hardware and software issues in the past. This will demonstrate your problem-solving abilities and efficiency in onsite support.
Detail Communication Skills: Since effective communication is key in this role, include examples of how you've successfully interacted with clients and team members. Highlight any experience in providing support to power users or during project rollouts.
Organize Your Application: Ensure your CV and cover letter are well-structured and easy to read. Use bullet points for clarity and make sure to keep your records of repairs and inventory management experiences clear and concise.
Wie du dich auf ein Vorstellungsgespräch bei N Consulting Limited vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10 and 11, as well as your familiarity with SCCM and Intune. Highlight specific instances where you've successfully diagnosed and resolved hardware and software issues.
✨Demonstrate Effective Communication
Since the role involves communicating with clients and team members, practice explaining technical concepts in simple terms. Share examples of how you've effectively communicated solutions to non-technical users in the past.
✨Highlight Your Troubleshooting Experience
Prepare to discuss your approach to troubleshooting. Provide examples of challenging issues you've faced and how you resolved them, emphasizing your ability to minimize downtime for users.
✨Discuss Inventory Management
Since maintaining accurate records is crucial, be ready to talk about your experience with inventory management. Explain how you've tracked IT devices and ensured they meet quality standards in previous roles.
