Hands & Feet Support Engineer (Network Infrastructure) at N Consulting Ltd
Location: All over Austria Job Summary
We are seeking a Hands & Feet Support Engineer to provide on-site technical support for network and IT infrastructure activities. The role involves assisting remote engineering teams with hardware installation, cabling, equipment replacement, troubleshooting, and basic configuration tasks at customer locations and data centers. The ideal candidate should have a basic understanding of networking, structured cabling, and hardware handling, along with strong communication and coordination skills. Key Responsibilities
Provide on-site support for network, server, and IT infrastructure activities. Install, rack, stack, and cable network equipment, including routers, switches, firewalls, wireless controllers, and access points. Perform hardware replacement (RMA), upgrades, and component installations as directed by remote engineers. Connect and verify power, console, and network cabling. Assist with physical installation of racks, patch panels, cable management, and labeling. Support wireless access point mounting and basic installation activities. Perform basic device configuration, console access, and connectivity verification under remote guidance. Capture console logs, device status, photographs, and environmental details for troubleshooting. Conduct physical inspections of equipment, LEDs, cabling, and rack layouts. Support site surveys, inventory verification, and asset tagging. Coordinate with remote Network Operations Center (NOC), implementation teams, vendors, and customer representatives. Maintain accurate documentation of completed work and service reports. Follow customer safety, security, and change management procedures. Provide support during scheduled maintenance windows, including evenings or weekends when required. Required Skills
Basic understanding of networking concepts (TCP/IP, VLANs, LAN/WAN). Knowledge of structured cabling and rack infrastructure. Ability to identify and connect fiber optic and copper network cables. Familiarity with routers, switches, firewalls, and wireless access points. Basic experience with console access and terminal applications. Strong troubleshooting and problem-solving skills. Good communication and customer service skills. Ability to follow remote instructions accurately. Preferred Experience
1–3 years of experience in field support, desktop support, network support, or data center operations. Experience supporting enterprise network deployments or IT infrastructure projects. Familiarity with Cisco, Aruba, Juniper, Huawei, Dell, or HPE equipment. Experience working in data centers, enterprise offices, or branch locations. Education
Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics, Telecommunications, or a related field. Preferred Certifications
CompTIA Network+ CompTIA A+ ITIL Foundation (preferred) Technical Skills
Hardware Installation and Replacement Rack & Stack Structured Cabling (Copper/Fiber) Patch Panel Management Basic Router and Switch Configuration Wireless Access Point Installation Cable Testing and Labeling Asset Management Documentation and Reporting Soft Skills
Strong attention to detail Excellent communication and coordination Customer-focused attitude Ability to work independently and as part of a team Time management and organizational skills Willingness to travel to customer sites Flexibility to work during maintenance windows Successful hardware installation and replacement Accurate rack, cabling, and equipment setup Physical verification and troubleshooting reports Site photographs and documentation Inventory and asset records Service completion reports Timely coordination with remote engineering and operations teams
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Location: All over Austria Job Summary
We are seeking a Hands & Feet Support Engineer to provide on-site technical support for network and IT infrastructure activities. The role involves assisting remote engineering teams with hardware installation, cabling, equipment replacement, troubleshooting, and basic configuration tasks at customer locations and data centers. The ideal candidate should have a basic understanding of networking, structured cabling, and hardware handling, along with strong communication and coordination skills. Key Responsibilities
Provide on-site support for network, server, and IT infrastructure activities. Install, rack, stack, and cable network equipment, including routers, switches, firewalls, wireless controllers, and access points. Perform hardware replacement (RMA), upgrades, and component installations as directed by remote engineers. Connect and verify power, console, and network cabling. Assist with physical installation of racks, patch panels, cable management, and labeling. Support wireless access point mounting and basic installation activities. Perform basic device configuration, console access, and connectivity verification under remote guidance. Capture console logs, device status, photographs, and environmental details for troubleshooting. Conduct physical inspections of equipment, LEDs, cabling, and rack layouts. Support site surveys, inventory verification, and asset tagging. Coordinate with remote Network Operations Center (NOC), implementation teams, vendors, and customer representatives. Maintain accurate documentation of completed work and service reports. Follow customer safety, security, and change management procedures. Provide support during scheduled maintenance windows, including evenings or weekends when required. Required Skills
Basic understanding of networking concepts (TCP/IP, VLANs, LAN/WAN). Knowledge of structured cabling and rack infrastructure. Ability to identify and connect fiber optic and copper network cables. Familiarity with routers, switches, firewalls, and wireless access points. Basic experience with console access and terminal applications. Strong troubleshooting and problem-solving skills. Good communication and customer service skills. Ability to follow remote instructions accurately. Preferred Experience
1–3 years of experience in field support, desktop support, network support, or data center operations. Experience supporting enterprise network deployments or IT infrastructure projects. Familiarity with Cisco, Aruba, Juniper, Huawei, Dell, or HPE equipment. Experience working in data centers, enterprise offices, or branch locations. Education
Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics, Telecommunications, or a related field. Preferred Certifications
CompTIA Network+ CompTIA A+ ITIL Foundation (preferred) Technical Skills
Hardware Installation and Replacement Rack & Stack Structured Cabling (Copper/Fiber) Patch Panel Management Basic Router and Switch Configuration Wireless Access Point Installation Cable Testing and Labeling Asset Management Documentation and Reporting Soft Skills
Strong attention to detail Excellent communication and coordination Customer-focused attitude Ability to work independently and as part of a team Time management and organizational skills Willingness to travel to customer sites Flexibility to work during maintenance windows Successful hardware installation and replacement Accurate rack, cabling, and equipment setup Physical verification and troubleshooting reports Site photographs and documentation Inventory and asset records Service completion reports Timely coordination with remote engineering and operations teams
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Hands & Feet Support Engineer (Network Infrastructure) Arbeitgeber: N Consulting Limited
N Consulting Ltd ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Bad Homburg eine dynamische und unterstützende Arbeitsumgebung bietet. Mit einem hybriden Arbeitsmodell, das vier Tage pro Woche im Büro umfasst, fördern wir eine ausgewogene Work-Life-Balance und bieten zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung in der Pharmaindustrie. Unsere Unternehmenskultur legt Wert auf Teamarbeit, Innovation und kontinuierliches Lernen, was es zu einem idealen Ort für Fachkräfte macht, die bedeutende und erfüllende Karrieremöglichkeiten suchen.
