Onsite Support Engineer at N Consulting Ltd
Job Description:
Mandatory Skills:
Windows client OS (Win 10 & Win 11), SCCM & Intune Staging Exp.
Key Responsiblities:
- 1. Provide technical support onsite (windows 10 & 11 and Hardware's) to our clients at their location.
- 2. Diagnose, troubleshoot, and resolve hardware and software issues for Desktops, laptops, printers and other peripherals.
- 3. Efficient onsite troubleshooting and technical support to resolve user issues promptly, ensuring minimal downtime and enhanced user productivity.
- 4. Maintain video conference systems.
- 5. IMACD : Install, configure, and maintain hardware and software systems.
- 6. Supporting Power users in project rollouts and deployments
- 7. Maintain accurate records of repairs, inventory, and equipment.
- 8. Communicate effectively with clients, team members, and management.
- 9. Key technician providing Power / Exec support
- 10. Accurate and up-to-date records of the quantity, model, and condition of all IT devices (notebooks and mobiles) in use.
- 11. Bundled packages of notebooks and mobile accessories that are labelled correctly and packaged securely for distribution to users.
- 12. Delivery of fully configured notebooks and mobile devices to users, ensuring that each device has the necessary software, settings, and operating systems as per requirements.
- 13. High-quality IT devices that meet the specific requirements and standards.
- 14. Comprehensive inventory reports that provide insight into device stock levels, demand forecasting, timely ordering of new stock, and optimization of inventory levels.
- 15. Regular updates and maintenance of IT devices to ensure they are functioning optimally and securely.
- 17. Timely communication with users to schedule deliveries and provide support as needed.
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