Outsourcing Manager

About the opportunity

Who we are

N26 has reimagined banking for today\’s digital world. Technology and design empower everything we do and it\’s how we are building the global banking platform the world loves to use.

We\’ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

We are seeking an experienced and dedicated Outsourcing Manager to join our Central Outsourcing Management (COSM) team. As a 2LoD function, COSM is responsible for methodology, policy adherence, and providing expert challenge across all outsourcing and Third-Party Risk Management (TPRM) activities.
This is a senior role that is instrumental in driving the maturity of the Outsourcing Governance Framework in response to the significantly increased regulatory focus on outsourcing resilience and compliance. The successful candidate will act as the organization\’s primary Subject Matter Expert (SME), ensuring our framework is audit-proof and operational risks are actively steered and mitigated. You will also be expected to mentor junior team members and contribute to the growth of the overall function.

• Own the ongoing development, maintenance, and deployment of the outsourcing methodology across all business units, including associated tools, templates, reporting standards, and escalation processes.
• Drive and coordinate the Third-Party Risk Assessment (TPRA) process for all new and reassessed services, providing second-line review and challenge to ensure effective compliance with MaRisk AT 9 and DORA.
• Act as the essential go-to person for outsourcing Business-as-Usual (BAU) and complex edge cases, providing support to business partners and ensuring N26 operations run without compliance gaps.
• Independently execute 2nd Line of Defense controls and sample testing to validate the adherence and effectiveness of the outsourcing framework, with a focus on monitoring material and non-material outsourcing arrangements.
• Ensure that agreements, SLAs, KRIs, and KPIs are properly documented and maintained in accordance with local regulations and internal standards, and oversee adherence across the third-party lifecycle.
• Lead the critical review and design of testing for the Business Owners\‘ Contingency and Exit & Termination (E&T) plans, ensuring audit-proof compliance with DORA requirements.
• Prepare, finalize, and draft the mandatory year-end outsourcing report and manage the regulatory notification process (announcing outsourcing) to BaFin.
• Lead remediation projects resulting from internal/external audits or regulatory findings, ensuring timely and effective implementation of corrective measures.
• Ensure that the outsourcing register of information is kept accurate and fully up to date, ensuring compliance with local regulatory requirements.

What you need to be successful:

Background:

• University degree in Business Administration, Finance, Law (with a focus on IT law), Information Security, Business (Information Technology), Computer Science, or a comparable field of study.
• A minimum of 3 years of focused professional experience in the Second Line of Defense compliance, Outsourcing, or Third-Party Risk Management environment within a regulated financial institution.
• Expert knowledge and experience in applying KWG, MaRisk AT 9, DORA, and EBA Guidelines. Proven experience in DORA implementation is a significant advantage.

Skills:

• Exceptional communication skills and highly accustomed to conveying complex regulatory messages in an easily understandable way to non-experts.
• Proven ability to present findings and report to senior executive bodies (Management Board/Supervisory Committee).
• Confidence regarding challenging existing processes and supporting arguments with backed-up regulatory reasoning.
• Fluent English language skills are required. Fluent German (B2/C1 equivalent) is a strong plus for regulatory interaction, audit meetings, and interpreting local legal texts.
• Ability to find pragmatic solutions in a fast-paced environment.

• Accelerate your career growth by joining one of Europe\’s most talked about disruptors .
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies – all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We\’re committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination.