Intro
For this position we are only looking for candidates located in Germany, Austria or Switzerland .
Nairon GmbH is a Swiss startup building AI voice agents that answer and make phone calls for businesses. Our platform runs real-time conversations over the phone and on the web, connected to our customers' telephony and business tools. We value clear communication, thoughtful engineering, and a collaborative approach to problem-solving. Join us as we continue to develop tools that make a difference.
Tasks
As a Forward Deployed Engineer at NAIRON, you will work directly with our customers and make the platform do what they need. Your responsibilities will include:
- Building voice agents and conversation flows for customers, from the first workshop to go-live.
- Connecting the platform to customers' systems: CRMs, ticketing, calendars, internal APIs and their phone setup.
- Writing integration code and small services in Python or TypeScript.
- Debugging live calls with customers: reading logs and traces, finding the cause, fixing it or handing it to the core team with a clear report.
- Turning what you learn on site into product improvements, together with engineering.
- Supporting pre-sales with technical answers when a deal needs an engineer.
Requirements
Experience:
A mid-level engineer, or a developer with several years in solution engineering, integration or technical customer work.
Technical Skills:
Required:
- Solid Python or TypeScript; REST APIs, webhooks and authentication.
- Comfort reading logs and traces and debugging systems you did not write.
- Basic understanding of how telephony or real-time media works, or the will to learn it fast.
Nice to have:
- Experience with LLMs, prompt design or conversational AI.
- SIP, PBX or contact-center systems.
- Docker, cloud platforms, CRM platforms such as HubSpot or Salesforce.
Communication:
- German at business-fluent level (C1) is essential , as you work with our customers in German.
- Good English, as it is our internal working language.
Soft Skills:
- You enjoy being in front of customers and stay calm when something breaks in a live call.
- Ownership: you follow a customer problem until it is solved.
Benefits
- Flexible Work Setup: Work fully remotely or from a co-working space - whichever suits you best.
- Equipment Provided: Company laptop and phone provided for all employees.
- Collaborative Environment: Join a small, agile team where your contributions have a direct impact.
- Growth Opportunities: Work across product, engineering and customers, and grow into solution architecture or product roles.
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