Patient Success Specialist-Temp

Position Summary

The Patient Success Specialist will handle patient-specific eligibility verifications with payers, claim submissions and investigations, product grid analysis, and various reporting functions.

The candidate must maintain strong organization, adhere to regulatory requirements, and contribute to modifications of internal and external protocols and SOPs.

The role requires prioritization, multitasking, and regular communication with Management to report progress and changes.

• Primary Responsibilities
• Address patient needs with a focus on customer support, coordination of logistics, and problem solving.
• Schedule and coordinate the flow of work within or between departments to improve project efficiencies and resolve escalations.
• Respond to inquiries with urgency, including those from patients, sales teams, clinics, and executives.
• Ensure timely closure of escalation cases via email, phone, or salesforce. com
• Adhere to pre-established guidelines, instructions, training, and SOPs.
• Review standard operating procedures for common departmental tasks.
• Complete additional duties assigned by Management.
• Address data and analysis requests from across the organization promptly.
• Own the second-level line of escalation for patient billing call center agents and field teams.
• Conduct patient outreach to resolve escalated issues using SMS, email, and phone.
• Participate in operational programs, projects, and initiatives to advance patient resolution efforts.
• Keep key internal leaders and stakeholders informed of escalation status.
• Work regularly with PHI in paper and electronic form, safeguarding privacy per HIPAA.
• Complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days.
• Maintain up-to-date status on Natera training requirements.
• Support designated phone lines and, when needed, additional lines during variable call volumes; reassignments may vary based on business need.
• Maintain schedule flexibility between 7 AM and 7 PM to accommodate shift changes.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with medical billing and coding, preferably in a skilled nursing environment.
• Excellent customer service skills and phone demeanor.
• Ability to manage stress in a fast-paced environment.
• Strong knowledge of Medicare and Medicaid practices.
• Minimum 2 years of call center experience in inbound and outbound capacities.
• Minimum 2 years of experience with salesforce. com

Compensation

Pay range: $20—$20 USD.

Compensation packages vary based on skill set, experience, certifications, and location.

The range may differ in other locations due to cost-of-labor considerations.

• Job Location
• Remote USA
• Competitive Benefits

Employee benefits include comprehensive medical, dental, vision, life, and disability plans for eligible employees and dependents.

Employees and their families receive free testing and fertility care benefits.

Additional benefits include pregnancy and baby bonding leave, 401(k) benefits, commuter benefits, and a generous employee referral program.

Equal Opportunity Employment

Natera is an Equal Opportunity Employer.

We are committed to ensuring a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, abilities, and perspectives.

All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability, or any other legally protected status.

We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

#J-18808-Ljbffr