Global Sales Account Director Meeting & Events (m/f/d)

Your Role

The Account Director, Global Sales HSF is responsible for increasing total account revenue and market share across assigned global accounts, including Corporate Travel and Meetings & Events. This role focuses on proactive selling, total account management, and long term, value based customer relationships across Regional and International Hyatt hotels. The position requires frequent travel to support account reviews, office visits, customer events, and hotel familiarization trips.

Your Responsibilities

• Proactively manage and grow a portfolio of global accounts to achieve revenue, market share, and quota objectives across Corporate, M&E, Luxury, Leisure, and Lifestyle segments.
• Qualify and re qualify accounts using the HSF account grading process, including evaluation of revenue potential, relationship strength, procurement policies, and account penetration.
• Identify, prospect, and develop new accounts within assigned European, African, and Middle Eastern markets to build a sustainable HSF pipeline.
• Develop and execute strategic account plans, including account mapping for Transient and MICE business, supported by internal analytics tools and insights.
• Manage global corporate RFP processes and convert Meetings & Events leads from end‑user accounts and third‑party partners.
• Partner with Revenue Management, HQ support teams, and regional sales stakeholders to support pricing strategies, account negotiations, and in‑market execution.
• Monitor monthly performance results, prepare reporting, and present outcomes to leadership while managing travel and operating expenses within budget guidelines.
• Represent all Hyatt brands professionally and act as a global sales subject matter expert for assigned accounts and segments.
• Demonstrate a commitment to Hyatt core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Your Qualifications & Experience

• Proven ability to manage complex global accounts and develop long‑term, value‑based customer relationships
• Strong analytical, organizational, and planning skills with the ability to perform under pressure and meet deadlines
• Excellent communication, presentation, and negotiation skills
• High level of initiative, accountability, and results orientation
• Ability to operate effectively across cultures, regions, and business segments
• Significant experience in proactive hotel sales, global account management, or event management
• Demonstrated success in corporate travel and/or meetings & events sales environments
• Experience working with international or regional hotel portfolios preferred
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Experience working with CRM systems and sales analytics tools
• Familiarity with hospitality industry tools such as Envision, Cognos, Agency360, and similar platforms preferred
• Bachelor’s degree or equivalent professional experience in hospitality, business, sales, or a related field

Benefits

• Annual allotment of complimentary stays at Hyatt hotels worldwide
• Attractive colleague, friends & family hotel rates globally
• Flexible work arrangements to support work–life balance
• Access to a wide range of learning and development opportunities through Hyatt’s myLearning platform
• Tuition reimbursement to support your continued education and long-term career growth
• Job ticket for public transport
• Company savings plans
• Electronic time tracking—no loss of overtime!
• Modern workplace in the heart of Mainz city center
• International team (colleagues from over 54 nations)
• Complimentary beverages (coffee specialties, tea, and water)
• Additional vacation day for special occasions
• Supplementary company health insurance