Who we are:
For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:
Based in Ramstein, Germany, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Ramstein, located in Ramstein, DEU, is responsible to manage, deliver and maintain assigned Communication and Information Systems (CIS) products and services for the Agency’s customers during peacetime, crisis and war throughout its assigned AoR and as otherwise directed. As the local service provider and Service Management Authority (SMA), it supports the NCIA in delivering secure, reliable end-to-end services under the Enterprise Service Delivery Model (ESDM).
We are looking for a driven and enthusiastic Head, Air Operations Branch who will take on the following roles and responsibilities:
Develops, communicates, implements and reviews the processes which embed strategic management in the operational management of the organisation.
Leads and manages the creation or review of a strategy that meets the requirements of the business.
Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
Actively maintains knowledge in one or more identifiable specialisms.
Forms, maintains and leads workgroups and individuals to achieve organisational objectives.
Determines and delegates objectives and task responsibilities to individuals or teams — including people management responsibilities as appropriate.
Facilitates workgroups to deliver defined goals and outcomes.
Plans and manages the acquisition and deployment of resources to meet specific needs and ongoing demand.
Identifies the communications and relationship needs of stakeholder groups.
Translates communications/stakeholder engagement strategies into specific activities and deliverables.
For a full list of duties, please review the job description on the NCIA career site.
About you:
The valuable knowledge and experience that you bring to this role are:
A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience.
Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCIA, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.
The incumbent must have a minimum of three years of CIS engineering experience and 3 years of experience in the management of CIS systems either as a Project Manager or Service Operations Manager;
Experience leading multi-disciplinary technical teams in areas such as desktop support, telecom, network, or cybersecurity.
Possess demonstrable leadership characteristics and extensive experience in leading teams of CIS professionals under challenging circumstances and in complex environments.
Knowledge and experience in the preparation and implementation of new or changed services.
Knowledge in the management of performance of systems and services.
Knowledge and experience of requirements’ identification, and their analysis and validation.
Demonstrated experience in service continuity, incident response, and infrastructure support.
Proven ability to manage shift-based or 24/7 operations and on-call support.
Fluency in English, both written and spoken.
What we offer:
Genuinely meaningful work as part of the most successful alliance in history;
5 year contract with competitive tax-free salary and household and children’s allowances;
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
Excellent private health insurance scheme;
Generous annual leave of 30 days plus official holidays;
NATO Pension Scheme;
Development programs such as professional training, wellbeing, and more.
To learn more about NCIA and our work, please visit our website.
The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.
Additional details on the conditions of application can be found via the NCIA career site.
