General Manager

General Manager

Location

Lausanne, Switzerland

Start Date

As soon as possible

Employment Rate

Full-time, 100%

Reporting line

CEO based in Montreal, Canada

Our company is a Switzerland-based organization with a strong international presence.

We produce software for a global clientele.

To support our expansion and optimize operational performance, we are seeking an experienced General Manager to oversee strategic and operational functions across key business areas, including Marketing, Finance, HR, IT, Engineering, Administration, and Customer Support.

Following a change in control, the company is creating a new organizational structure to support both organic growth and acquisitions, aiming to double its business volume over the next three years.

The team currently comprises 60+ highly skilled employees, with 18 located in Lausanne, Switzerland.

You will be the primary point of contact for all interdepartmental coordination with a key emphasis on maintaining a high level of productivity within the Lausanne office.

Key Responsibilities

• Strategic Leadership & Business Platform Development
• Translate the CEO’s vision and strategic goals into actionable operational plans.
• Provide recommendations on the company’s organisation, ensuring alignment with business objectives and market opportunities.
• Develop and monitor key performance indicators (KPIs) and drive performance improvements across all departments.
• Help to define and implement new strategies, procedures, and policies, that will facilitate growth while mitigating risks and ensuring business continuity.
• Proactively provide relevant feedback to the appropriate department heads and CEO related to current business activity, challenges, and opportunities for improvement.
• Drive business performance and ensure long‑term sustainability.
• Identify and analyze existing business processes, seeking opportunities for improvement and automation.
• Negotiate contracts with vendors and suppliers, optimizing costs and service levels.
• Negotiate and manage partnership agreements.
• Operational & Financial Management
• Ensure financial health and compliance, overseeing P&L, cost control, and risk management.
• Supervise administrative functions and enforce company policies.
• Ensure regulatory compliance in Swiss and international markets (tax, labor laws, corporate governance).
• Monitor business KPIs and generate executive reports for stakeholders.
• In collaboration with our CFO, oversee financial planning and budgeting, optimizing revenue streams and cost efficiency.
• Implement best practices and methodologies to optimize operational efficiency and reduce costs.
• Monitor financial performance against budget and forecasts, identifying variances and recommending appropriate corrective actions.
• Oversee the preparation of accurate and timely financial reports, providing insights into the company’s performance.
• Keep CEO updated on a weekly basis related to financial performance, operational challenges, and potential risks.
• Departmental Oversight & Collaboration
• Lead and develop cross‑functional teams, fostering a high‑performance culture.
• Oversee day‑to‑day operations of all departments (e. g., development, sales, marketing, customer success, finance, HR).
• Ensure alignment between departments, streamlining internal processes and collaboration.
• Oversee HR functions, including talent acquisition, employee engagement, and leadership development.
• Promote diversity, inclusion, and professional growth within the company.
• Drive continuous improvement initiatives across the organization.
• Implement processes and systems to streamline workflows and improve productivity.
• Foster effective communication and collaboration between departments ensure alignment and efficiency.
• Work with various teams assisting contract review and legal compliance.
• IT, Marketing & Customer Experience
• Supervise IT infrastructure and digital transformation initiatives.
• Oversee marketing and brand positioning, ensuring strong market presence and customer engagement.
• Define and implement tools to automate processes linked with marketing, outreach, lead generation, sales follow up and CRM maintenance, support and customer engagement using AI and various other tools.
• Ensure customer support excellence, optimizing service quality and responsiveness.
• Collaborate with the CTO to develop processes for efficient coordination and redundancy between various engineering teams, support, and product.

Your Profile

Education & Experience

• Master’s degree in business administration, Management, Finance, or a related field.
• 10+ years of experience in senior management, in an international business environment and software technologies.
• Strong track record with proven achievements in scaling businesses, driving international growth and operational excellence, with excellent analytical, problem‑solving mindset and decision‑making abilities.
• Deep understanding of financial management, corporate governance, and regulatory compliance.
• Solid financial acumen with experience in managing P&L and strategic financial planning.
• Experience in strategic leadership and leading cross‑functional teams across multiple business units.
• Experience in navigating technological innovation, ideally in software development and R&D‑heavy environments.
• Excellent communication, negotiation and stakeholder management skills, with the ability to engage effectively with the Board, partners, customers, and employees.
• Fluency in French and English is required; German is a plus.

Benefits

• Lead a fast‑growing international company based in Switzerland, with innovative products and reputable customers.
• Work in a dynamic, multicultural environment with global exposure.
• Play a key role in shaping the company’s future strategy.
• Competitive salary package.
• Work with the diverse close‑knit high‑performing team in an atmosphere with the spirit of result drive, inclusivity and teamwork.
• Entrepreneurial environment with lean organizational structure and processes.
• #J-18808-Ljbffr