In-House Sales Engineer (m/f/d)

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry. Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality. We are not only dedicated to project work for our customers, but also intensively pursue in‑house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Tasks:

• Overall responsibility for commercial order processing, including quotation preparation, order management, delivery coordination, and invoicing (including, for example, provisions, bonuses, and commissions).
• Ensuring contractually defined delivery dates are met through consistent deadline monitoring, early risk identification, and structured coordination and implementation of appropriate measures with production, functional departments, and customers.
• Active monitoring, analysis, and management of sales‑related KPIs, e.g., revenue, accounts receivable, inventory, and delivery performance.
• Preparation of status reports, forecasts, and presentations for internal and external stakeholders.
• Independent management of escalation and receivables processes, including resolution of clarification cases and coordination with internal and external contacts.
• Full responsibility for the entire logistics complaint process, including assessment, initiation, coordination, and follow‑up of all necessary measures.
• Assisting with the technical analysis and handling of complaints and warranty claims.
• Acquiring orders and conducting sales meetings while taking into account economic and legal conditions; assisting with technical customer inquiries by applying in‑depth product knowledge.

Requirements:

• Ability to work independently, coordination and teamwork skills, assertiveness.
• Ability to integrate into a team.
• High sense of responsibility, ability to handle stress, and organizational skills.
• Business training (minimum: vocational training) or Technical training (minimum: vocational training).
• Technical degree (minimum bachelor's program) or Industrial engineering (minimum bachelor's program) or Business administration (minimum bachelor's program).
• SAP (minimum detailed specialized knowledge).
• German (minimum business fluent).
• English (minimum business fluent) or Professional experience.
• Several years of professional experience in international B2B sales / inside sales, ideally in the industrial, automotive, or rail vehicle sector.
• Very good knowledge of quotation calculation, pricing, and contract drafting, taking into account economic and legal frameworks.
• Experience in commercial project and order processing (quotations, orders, delivery coordination, invoicing, bonus and commission models).
• Proficiency in managing delivery schedules, risk assessment, and interface management with production, logistics, and external/internal service providers.
• Experience in escalation, accounts receivable, and complaint management, ideally including warranty claims.
• Basic technical understanding to assess technical customer inquiries and provide expert support for complaints.

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1‑2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.